The Home Depot
🛒 Retail & Products · Salt Lake City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff discarded a found item despite promising to hold it.
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Taylor. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff failed to correctly cut a key and refused a refund.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Psudes “Anti” Onuma. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Wine fridge stopped cooling properly after less than two years.
Store failed to honor advertised pricing for an out of stock item.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Coach Clever. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
poor communication and incorrect product delivery from the contractor
Business reply on Google
Thank you for your feedback, Camilo Gomez. We appreciate your insights and would love to find a solution. To further assist you, please feel free to complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Incompetent repairs caused significant damage to a purchased pressure washer.
Business reply on Google
Thank you for your feedback, Ryan B. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
High delivery fees for low-cost items.
Difficulty obtaining assistance to unlock items for purchase
Business reply on Google
Thank you for your feedback, Cesar L. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
excessive wait time for assistance due to understaffing
Business reply on Google
Thank you for your feedback, Eric. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Employee was rude and unprofessional during a product return process.
Business reply on Google
Thank you for your feedback, Jasmine Ramirez. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Subcontracted flooring installation resulted in poor workmanship and property damage.
Business reply on Google
Thank you for your feedback, D C. We appreciate your insights and would love to find a solution. To further assist you, please feel free to complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff member was rude and unhelpful regarding a rental issue.
Business reply on Google
Thank you for your feedback, Ahmed. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SYLP) -THD Customer Care Team
employees were unhelpful and ignored customer requests for assistance
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Darlene Hansen. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Curbside order not delivered and incorrectly marked as picked up
employees were impatient and rude when asked for assistance
Business reply on Google
Thank you for your feedback, Yating. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Employees refused to assist customers waiting in a long return line.
Staff blocked aisle access and provided rude customer service
repeated delivery failures due to insufficient crew size
Repeated delivery of damaged and incorrect grill despite store promises
Improper appliance installation caused flooding in the laundry room and basement.