The Home Depot
🛒 Retail & Products · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Staff provided inaccurate inventory information and failed to locate items.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Nenad. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Staff are difficult to locate and unhelpful when approached.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Meow meow. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Manager was unhelpful and dismissive toward a customer
employees were unhelpful and ignored requests for assistance
Business reply on Google
Thank you for sharing your experience at The Home Depot, Tyler Kantzer. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Excessive wait time for lumber cutting services and rude staff interaction.
Business reply on Google
Thank you for your feedback, Taryn. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff member was rude and refused a price match request.
Business reply on Google
Thank you for your feedback, Franklin. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Manager failed to resolve gift card issue and ignored follow-up calls.
Door installation service failed to show up and communication was poor.
Business reply on Google
Hello MacEwan, thanks for your feedback! We would love to assist with finding a resolution for your door installation. Please complete the Webform link below with any additional information so we can get back in contact with you to resolve this issue. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Installers left debris and failed to provide necessary product documentation.
Business reply on Google
Hello George, we are committed to making things right. Please complete the Webform link below so that we can further assist you and resolve your concerns. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff member was rude and unhelpful regarding a product question.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Athreyi Robbi. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Cashier provided false information regarding credit card promotional benefits
Business reply on Google
Thank you for sharing your experience at The Home Depot, Cedar. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Store failed to communicate rental policy regarding dump usage in advance.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Tori. We appreciate your feedback. This helps us improve your experience in our stores. -THD Customer Care Team
Delivery was repeatedly canceled and driver failed to unload materials.
Business reply on Google
Hello Creighton, we are committed to making things right. Please complete the Webform link below so that we can further assist you and resolve your concerns. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Truck rental reservation was cancelled three hours before the scheduled pickup.
Electric mower stopped working and store refused to exchange it.
Restrooms are unsanitary and checkout wait times are excessive.
Staff failed to assist with locating an in-stock item.
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Jason. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ https://thd.co/4dzWbM3 - THD Customer Care Team
damaged appliance received after waiting a week for pickup
Multiple deliveries of defective and damaged custom closet doors