The Phone Plugz

Business reply on Google

Omar, we appreciate you being a longtime customer. As explained, the screen installed was the option you selected, and our warranty does not cover physical or internal LCD damage caused by pressure or impact, even when there are no visible cracks. We’ve always tried to take care of you, but unfortunately we cannot replace a damaged screen at no charge when the damage falls outside our warranty. We’re always transparent about our repair options, pricing, and warranty coverage.

Business reply on Google

Dan, thank you for the feedback and for trusting us with your phones. Our pricing can change over time based on the cost and quality of replacement parts, which can fluctuate depending on the device and availability. We always aim to offer competitive pricing while using quality parts and providing reliable service. We truly appreciate your past business and would be happy to help you again.

Business reply on Google

Hi Melanie, We’re sorry your experience did not meet your expectations. We take concerns like these seriously and want to clarify that we made multiple efforts to address the issues you brought to our attention. When you expressed concern about the color of the replacement part, we offered to order the preferred color for you. We also spent additional time in-store addressing your S Pen concern and checking the display and camera. We did not dismiss your concerns and made every reasonable effort to assist you. We also want to clarify that some of the conclusions stated in this review regarding the cause of the camera and display issues are assumptions and were not established as being caused by our repair. We stand behind our work and remain willing to address legitimate repair-related concerns in accordance with our warranty. — The Phone Plugz Management