The Phone Spa
📡 Internet & Cable · Woodland Hills
total experiences
replied on google
Most reported issues
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Experiences
Technician damaged phone back and failed to fix screen lag
Technician installed cheap screen while charging for high quality replacement.
Business owner allegedly stole phone and compromised personal financial accounts
Technician intentionally damaged phone components to force repeat paid repairs.
Owner was unprofessional, delayed repairs, and demanded additional payment.
The business was closed during their posted operating hours.
Business hours are incorrect and phone line is unreachable.
Replacement screen shattered easily due to poor quality materials.
Technician damaged phone and used improper repair methods causing total failure
Poor quality screen repair and unprofessional staff service
The business damaged the device and delayed repairs for one month.
Business refused warranty repair and staff was rude
Screen replacement caused multiple hardware and battery malfunctions
Replacement screen failed and warranty claim was denied
Business reply on Google
Apologize for your bad experience, it is hard to get in control of everything. never excuse for yo bad experience but if you are willing to give me a second chance, I will do anything to make sure to get you the best customer service, fast and great deal, just contact me, I will personally to take care your phone (818)510-6892 Nelson ceo The phone spa
Business sells used or refurbished phones as new
Business reply on Google
Apologize for your bad experience, it is hard to get in control of everything. never excuse for yo bad experience but if you are willing to give me a second chance, I will do anything to make sure to get you the best customer service, fast and great deal, just contact me, I will personally to take care your phone (818)510-6892 Nelson ceo The phone spa
poor quality replacement screens and unprofessional staff behavior
Business reply on Google
Apologize for your bad experience, it is hard to get in control of everything. never excuse for yo bad experience but if you are willing to give me a second chance, I will do anything to make sure to get you the best customer service, fast and great deal, just contact me, I will personally to take care your phone (818)510-6892 Nelson ceo The phone spa
Technicians allegedly replaced original phone parts with inferior components.
Business reply on Google
Apologize for your bad experience, it is hard to get in control of everything. never excuse for yo bad experience but if you are willing to give me a second chance, I will do anything to make sure to get you the best customer service, fast and great deal, just contact me, I will personally to take care your phone (818)510-6892 Nelson ceo The phone spa
Business attempted a bait and switch regarding repair pricing.
Business reply on Google
Apologize for your bad experience, it is hard to get in control of everything. never excuse for yo bad experience but if you are willing to give me a second chance, I will do anything to make sure to get you the best customer service, fast and great deal, just contact me, I will personally to take care your phone (818)510-6892 Nelson ceo The phone spa
Business refused to sell a standalone replacement battery to the customer.
Business reply on Google
Apologize for your bad experience, it is hard to get in control of everything. never excuse for yo bad experience but if you are willing to give me a second chance, I will do anything to make sure to get you the best customer service, fast and great deal, just contact me, I will personally to take care your phone (818)510-6892 Nelson ceo The phone spa
business closed early with customer phone without notifying them
Business reply on Google
Apologize for your bad experience, it is hard to get in control of everything. never excuse for yo bad experience but if you are willing to give me a second chance, I will do anything to make sure to get you the best customer service, fast and great deal, just contact me, I will personally to take care your phone (818)510-6892 Nelson ceo The phone spa