The UPS Store
📦 Shipping & Delivery · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
Staff lost packages, misdelivered items, and were unprofessional during business hours.
Business reply on Google
Hello Zarin Taylor, you should always feel confident and secure shipping with The UPS Store. Please visit our claims support [https://www.ups.com/us/en/support/file-a-claim.page] page to report a lost or damaged package. After the claim process is initiated, you'll need to work with the sender to review and finalize the claim. If you're the sender, log in to the Claims Dashboard[https://www.ups.com/claims] to start, review, or update claim information. Please contact me directly at store0131@theupsstore.com with your name, claim number, and other pertinent details and your claim will be escalated further. Thank you.
Staff are rude and the mail delivery schedule is inconsistent.
Business reply on Google
Hello, this is not the impression we want to leave and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at store0131@theupsstore.com so we can learn more about your visit. Thank you.
Understaffed store with slow service and unprofessional employee behavior.
Customer reports that their mail was opened by store staff
Business reply on Google
This is concerning to hear, Sharon Leopold. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you.
Package contents lost after driver mishandled delivery and scanning process
Staff member was rude during a phone inquiry.
Business reply on Google
Hi Abbie Eastburn, we apologize for any inconvenience. We understand this was frustrating and will address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at store0131@theupsstore.com. Thank you.
Store environment is unsanitary and unsafe for customers
Business reply on Google
Hi Richmond Smiley, we appreciate your feedback. We always strive to deliver a quick and pleasant experience for all our customers. I apologize for the inconvenience of waiting, the frustration, and the unmet expectations. Your feedback will help us improve your future visit.
Inconsistent delivery procedures resulted in a missed package delivery.
Long wait times due to slow staff service
The store lost the customer's package and refused a refund.
The store was closed despite the website stating it was open.