The UPS Store
📦 Shipping & Delivery · Henderson
total experiences
replied on google
Most reported issues
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Experiences
Staff lack knowledge and professionalism regarding mail forwarding and customer service.
Business reply on Google
Hello Judy Philippi, we are sorry to hear about your negative experience. Our intention is to provide world-class service, and we fell short this time. We'd like to earn your trust in our team. Please contact us at store7290@theupsstore.com along with the visit date/time so we can get in touch with you. Thank you.
Package delivery status is unknown and staff provided unhelpful service.
Business reply on Google
Hello Abdullah Javed, we are sorry for the negative experience you had with us. To help us provide better service in the future, could you please share more details about what happened during your visit? You can reach us at (702) 370-5656 or store7290@theupsstore.com.
Staff lack knowledge regarding shipping and lost package claims.
Business reply on Google
This is concerning to hear, Michael DeSchalit. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you.
Package went missing after being scanned at the store
Business reply on Google
This is concerning to hear, Chloe Linder, CPCE. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you.
staff refused service and failed to process return shipments correctly
Business reply on Google
Hi D S, we're so sorry to learn about the issues you encountered with your return. We understand how important a well-organized store is as we always aim to make your shipping experience comfortable and seamless. We'll share your feedback internally so we can prevent any such issues moving forward. If you would like to reach out to us, you may contact us anytime at store7290@theupsstore.com. Thank you for the feedback.
Store closed early preventing a customer from completing a return.
Order was delayed and printed on incorrect paper with inconsistent formatting.
Business reply on Google
HI David, I'm sorry to hear about your on-line print experience. We are happy to provide a replacement order at no cost. Can you please email us the artwork to: store7290@theupsstore.com with Attn: Ben and we will be happy to correct the order. Thank you! Kris
Manager refused to process a valid Amazon return transaction.
Business reply on Google
We are sorry to hear that you had that experience and value all of our customers and feedback. We follow the required Amazon guidelines to ensure that all returns are returned safely to the correct destination. We hope that you will come back in the store, so that we can make sure you receive a high quality customer service experience and thank you for your time and the opportunity to enhance our communication and customer experience.
Staff refused service and lied about ownership status
Notary was unavailable for a scheduled appointment without prior notification.
The store lost a delivered package and hung up on customer.