The UPS Store
📦 Shipping & Delivery · Mitchell
total experiences
replied on google
Most reported issues
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Experiences
Notary service was unavailable despite confirmation of hours.
Business reply on Google
Hi, thank you for your feedback. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. We'd like to speak with you to clarify your notary concerns. Please contact us directly at store4227@theupsstore.com and we will get back to you promptly.
Employee error caused a failed return and financial loss.
Business reply on Google
Hi Mason Travis, we're so sorry to hear about the issues with your return. Your deliveries are just as important to us as they are to you, and you should always feel confident shipping with The UPS Store. We understand your frustration and will address this with our team. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you. Thank you.
Staff member was rude and condescending to the customer.
Business reply on Google
Hello. Thank you for letting us know how your experience was in our store. We expect all employees to provide the highest level of customer service to everyone. We apologize that this visit did not provide that. If you have any further comments about this visit or any others, feel free to give us a call at (605) 996-4600. Ext 2. I would be happy to speak with you about any specifics you would like to share. - Taylor The UPS Store 4227 Manager
The store refuses to ship firearm-related accessories.
Business reply on Google
Hello Dmitry, We absolutely understand there can be frustration with shipping firearms and related parts. The UPS Store is a separate company from delivery UPS. The UPS Stores simply don't have the same licenses that UPS itself has. Because of this, none of The UPS Store locations are allowed to take firearms or firearm parts. We understand that when we have to turn away these shipments, it can make people feel like were unnecessarily picky. However, since we are not licensed to take them, we're simply not allowed to do so. If you have any further questions or any of this seems unclear, feel free to give us a call at (605) 996-4600 and ask for Taylor. I'd be happy to go over this with you. - Taylor The UPS Store 4227 Manager
Staff member was rude to customers.
Business reply on Google
Hello, First of all, I'd like to apologize for any rude behavior you experienced in our store. I would greatly appreciate the opportunity to talk about this incident and expand on what happened. As a customer service focused business, we cannot allow those issues to be present. Please feel free to give us a call at (605) 996-4600 and ask for Taylor. We will address this issue quickly. Thank you for bringing this to my attention. ~ Taylor Ebeling Store Manager
Staff refused to assist with Amazon return codes for multiple boxes.
Customer overcharged for shipping supplies and estimated shipping costs.