The UPS Store
📦 Shipping & Delivery · New York
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff failed to assist customers while self-service machine caused long wait
Business reply on Google
Hi Claudia, thank you for sharing your feedback. We’re sorry to hear that your recent visit did not meet your expectations. We understand how frustrating it can be when a process that was previously quick and convenient takes longer than expected, especially when you are trying to complete a simple transaction. Our goal is to provide an efficient experience for every customer, and we appreciate you bringing your concerns about the self-service process to our attention. We would welcome the opportunity to learn more about your visit and better understand what occurred. Please feel free to contact us directly at store6374@theupsstore.com with any additional details so we can review the situation with our team and work toward improving the customer experience. Thank you again for your feedback.
Employee was aggressive and refused to assist with a kiosk issue.
Business reply on Google
Hi Jai, thank you for sharing your feedback. We’re sorry to hear about the concerns you experienced during your visit. We understand how important it is for customers to feel respected, supported, and comfortable when seeking assistance with their transactions. We take concerns regarding customer interactions and service experiences seriously and would appreciate the opportunity to review what occurred. Please contact us directly at store6374@theupsstore.com with additional details about your visit, including the approximate date and time, so we can better understand the situation and follow up appropriately. Thank you for bringing this matter to our attention. We value customer feedback and appreciate the opportunity to address your concerns.
Staff refused to assist with printing a return receipt.
Business reply on Google
Hi Nader, thank you for sharing your feedback. We’re sorry to hear about the concerns you experienced during your visit. We understand how important it is for customers to receive assistance with return-related questions and to have confidence that their transactions are completed properly. We take concerns regarding customer interactions and service experiences seriously. We would appreciate the opportunity to learn more about what occurred, review the details of your visit, and better understand the situation surrounding the return receipt. Please reach out to us directly at store6374@theupsstore.com with any additional information so we can look into your concerns and work toward a resolution. Thank you for bringing this matter to our attention. We value customer feedback and appreciate the opportunity to address your concerns.
Self-service kiosk printing process is unintuitive and expensive.
Business reply on Google
Hi Ryan, thank you for sharing your feedback. We’re sorry to hear that your experience with the printing process did not meet your expectations. We understand that navigating a self-service option can be frustrating, especially when you are trying to complete a quick print request and are not familiar with the process. Our goal is to provide helpful options and make printing as convenient as possible for our customers. We would appreciate the opportunity to learn more about your visit and review your concerns regarding the service provided. Please feel free to reach out to us directly at store6374@theupsstore.com so we can better understand what happened and assist further. Thank you again for bringing this to our attention. We value your feedback and will use it as an opportunity to improve the customer experience.
Notary service is consistently unavailable during posted business hours.
Business reply on Google
Hi Terence, We appreciate you taking the time to share these details. Notary service availability can depend on the notary being present in the store at the time service is requested, and timing can vary during the day based on store operations. We would like the opportunity to review the details of both visits and the service availability you described. Please feel free to contact us at store6374@theupsstore.com so we can follow up further.
Store clerk refused to process a package return for the customer.
Business reply on Google
Hello Kwan Kim, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Passport photos were rejected due to poor quality and improper framing.
Business reply on Google
Hi, we'd like to speak with you to clarify your passport experience. Our goal is to provide professional service, and we certainly want to ensure a great visit for all customers. Please contact us at store6374@theupsstore.com so we can follow up with you and get back on track. Thank you.
Notary failed to apply required stamp to document
Business reply on Google
Hi Porcha, we'd like to speak with you to clarify your notary experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at store6374@theupsstore.com. Thank you.
Notary made multiple errors on legal documents requiring repeated return visits.
Business reply on Google
Hi Sumedha Kodamanchali, we're sorry to hear about the inconveniences you had regarding our notary services. We're committed to providing world-class service and and we fell short this time. Please contact us at store6374@theupsstore.com along with the visit date/time so we can get in touch with you. Thank you.
Staff refused to accept a return and demanded unnecessary packaging purchases.
Staff member was rude and unprofessional during a package pickup.
Staff member was rude and distracted by phone during customer service.
Business reply on Google
Hi Syed Irfan Haider, we understand your frustration. We always aim to treat customers respectfully, and we're sorry to learn about your negative experience at our store. We'd like to look into this further and earn your trust in our team. Please contact us at store6374@theupsstore.com so we can get in touch with you. We hope you give us another chance in the future.
Staff member was rude and failed to process shipment correctly.
Business reply on Google
Hi Emily, thank you for your review and for bringing this matter to our attention. We want to make sure we're providing welcoming and courteous service for our customers. If I can offer further assistance, please contact me directly at store6374@theupsstore.com so we can learn more about your visit.
Package lost or stolen after being dropped off at the store.
Notary refused to follow legal signing procedures and was rude.
Incomplete fax transmission and unhelpful, rude staff response.
Business reply on Google
Hi Mervin Peter, we are genuinely sorry about the negative experience you had with our team. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at store6374@theupsstore.com, so we can help out.
Staff member was rude and refused to provide service.
Business reply on Google
Hello Jamal Rahman, we strive to provide the best possible service and are deeply sorry that we fell short of that goal in your case. Please reach out to us at store6374@theupsstore.com so we can look into this. We take all feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Staff demanded unnecessary payment for boxes and provided rude service.
Business reply on Google
This is concerning to hear, Kk Clay. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you.
Staff member was rude and incompetent regarding the return process.
Business reply on Google
Hi Mary S, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at store6374@theupsstore.com.
Package lost in transit and store staff provided poor customer service