The UPS Store
📦 Shipping & Delivery · Tulsa
total experiences
replied on google
Most reported issues
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Experiences
Package delivered to the wrong address and customer service refused responsibility.
Business reply on Google
Todd - I'm sorry you had a bad experience. But you gave us an address that is not a UPS Store. You gave us a residential address. You electronically verified this address and confirmed it was correct before we printed a label. In this case, we entered the address you asked us to and UPS delivered to this address. UPS Stores do not have some kind of automated store-to-store delivery capability if that is what you assumed. The fault of delivery lies with you providing and confirming this address. Michael - owner
Staff failed to properly process a return for a damaged phone.
Business reply on Google
For our customers who read this review, please know that we completely disagree with it. Desiree came to our store with a Cricket phone return. I have watched the video of the exchange and it verifies my employees version of the encounter. When we process a Cricket return, it provides us a work flow that we are contractually obligated to follow. Cricket has a confirm the condition of the phone including the screen. The screen had visible damage to it. When we confirmed the damage in the workflow, the workflow tells us to return the phone to the customer. Which my employee did. He was courteous. He nicely explained that this was what we had to do. Desiree wasn't having it. She was very rude and called my employees names. She even called them back on the phone and cussed at them after she had left. Desiree is the type of person that makes it hard to keep the good employees that I do, in fact, have. They know very well how to do their job.
Staff members are unable to perform basic service functions.
Business reply on Google
Hello Charles Hogue, we appreciate your feedback and would like to learn more about your visit. If there was anything specific that you felt could have been better, please share it with us.
The store does not provide full services or accept packages.
Business reply on Google
Jon - I certainly understand your frustration of not being able to drop off your high value package at our store. Please keep in mind that we do not set the policies for your drop-off. UPS Shipping does. We have no control over these decisions but we are required to follow them. Please leave your review directly with UPS Shipping and delete this review our locally owned store. We hope we can serve you again with services we're allowed to provide. Michael, owner
The delivery driver allegedly stole a package containing a Christmas gift.
Business reply on Google
Kyle, We have no record of you shipping something through our store in the past month nor do we have a voicemail from you to call you back. We're sorry to hear that you have an issue with your shipment but please understand that we are not UPS shipping. We are a locally owned franchise store. You will have to contact UPS directly to resolve your issue. 800-742-5877. We would also appreciate you removing your review from our store since we are not responsible for your lost shipment. Appreciate your understanding.
The store manager exhibits rude and unprofessional behavior toward customers.
Business reply on Google
To those whom are reading this reply...... I tried to get James to reply to his review as to when he came to our store and he has not replied. We believe this is a fabricated review as we have no record of him being in our store. Further, he comments mirror the same type of complaint made by another customer who was in our store and therefore was encouraged by that customer to leave a fabricated review. Michael, owner
Employee exhibited unprofessional and rude behavior toward a customer.
Business reply on Google
Cassaundra, We're sorry that during your first visit yesterday that our lines were long. During the lunch hour UPS Stores nationwide were experiencing technical difficulties with our cloud-based operating systems which made it difficult to ring up customers and get them on their way. As for your second visit, I know exactly who you are. I happened to come out of my office and talk with my employee while she was taping your package. She complained to me about you and how you acted as if she was going to steal your Amazon return. With your explanation above, I can now why she felt that way. You walked in assuming this behavior. We are professionals here. We are not going to steal anyone's packages. I'm sorry you had a bad experience at another store. But my employee didn't understand that when you were rude with her. She felt you had insulted her integrity. Going forward, one solution to this problem would be to follow the return instructions provided by Amazon. When there is a shipping label involved, it clearly states it is the customer's responsibility to seal the package before dropping it off at the UPS Store or additional charges may apply. Had you sealed your own package per t
staff and customers failed to follow advertised mask and distancing policies
High prices for boxes and printing services
Business reply on Google
Lucho, Thank you for your review of our store. We strive to give the best value at reasonable prices. Our boxes are new, sturdy boxes made for the small package environment (UPS, FedEx, USPS). Our prices are set for the best value for the service or product. Again, thank you for the review. Please come by the store if you have any questions.
Staff member was unhelpful and refused to provide a pen.
Staff lied about filing a shipping damage claim.