The UPS Store
📦 Shipping & Delivery · Washington
total experiences
replied on google
Most reported issues
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Experiences
Store website incorrectly listed operating hours causing wasted travel costs.
Employee was unfriendly and impatient when answering customer questions.
Business reply on Google
Hi Kimani, Amazon's customer returns are fully self-service via the kiosk. Processing your return at the kiosk verifies the item directly with Amazon, protecting your account against fraud and speeding up your refund. If you'd like be our customer we'd welcome assisting in any shipping, packing, printing, notary, shredding, or a mailbox needs. Thanks for stopping by!
Long wait times due to insufficient staffing at the store.
Business reply on Google
Working with a light staff keeps things super cozy and exclusive. We are so happy you stopped by! Have a wonderful, sparkle-filled day!
The store failed to open during scheduled business hours.
The store charges excessive fees for printing a single label.
Business reply on Google
Sierra we have signs in 5 different eye catching locations throughout the store to notify customers that we charge for label printing services. Or if you're not looking to for our services and simply want to drop off a package, we'll take it, scan it, and safeguard it until pickup. Or you can scan your prepacked item at a kiosk and not even speak with an associate. But if you ask our team to do work for you, like any business we charge for that work. PS: If you find a non-franchise The UPS Store within 2-hours we'll give you $4.
Staff returned package to sender before the designated pickup deadline expired.
Business reply on Google
This is concerning as our system reports a total of 298 packages inbound between 01-26-2026 to 02-04-2026, 216 of which picked up, and 0-returned and 0-forwarded. If I could post a picture, I would.
Staff provided rude and dismissive customer service during a return process.
Business reply on Google
We appreciate you taking your time to provide such a ... thorough account of your visit. It appears there was some confusion regarding our streamline, eco-friendly receipt system. Many customers prefer a single piece of paper but sometime multiple lines of what seem like random numbers can be overwhelming -- this is outside our control and problem you can address with the business you're returning your product to. I do want to apologize for any impression that our multi-task was "huffing" or lack of care. Similarly, the manager should have coordinated a call with our franchisor to allow you to voice you dissatisfaction with your return drop off experience -- this typically takes about 8-12 minutes. We certainly hope that the next time you drop off a return—which, to clarify, is a prepaid service funded by another company—we can somehow meet the high-touch, premium standards you expect from the businesses you actually pay to shop with.
Staff refused to process package and store was unexpectedly closed.
Employee displayed rude behavior and refused to assist with packing.
Business reply on Google
Agree this feedback is rude and inappropriate. Amazon's rules requires the customers pack their returns to avoid having their customers say The UPS Store packed the wrong items or stole them. Our location offers a kiosk to make returning your items to Amazon super easy with packing bags, that is unless Amazon tells you to put it in a box.
Inconsistent and high pricing for shipping boxes compared to other locations.
Business reply on Google
We appreciate your review and understand your concern regarding the price difference. Costs are influenced by several factors, including: 1) Variations in lease expenses and employee pay between locations. 2) Fluctuations in the price of source materials, which are often impacted by general market cost increases at time of purchase. 3) The specific size, weight, and strength of the box. These factors contribute to the pricing differences you experienced (greater inventory at a lower purchase price). While we share the same name, operational costs can vary geographically. We hope this explanation helps clarify our pricing structure. The confusion and economic damage stemming from ongoing tariff uncertainty adds to the challenges of maintaining consistent pricing across locations and many suppliers have already built into their pricing a 20-30% increase, plus tax, plus fright.
Store hours listed on Google do not match actual operating hours.
Business reply on Google
Thank you for your extremely helpful review. We welcome you to enjoy any other The UPS Store location of your choosing.
Staff denied entry and provided discriminatory service based on customer identity.
Business reply on Google
We deeply apologize for the inconvenience, and for completing your drop-off transaction promptly at closing. Rest assured, when we made the decision to prioritize the arrival of several large shipments, it wasn’t part of an intricate plot to single you out. We sincerely hope you find a place that operates on your schedule and personal preferences. Best of luck in your future retail endeavors—perhaps somewhere with a 0 rating to overcome the -10 experience you received dropping a shipment off and leaving with a receipt in hand.
Customer experienced rude service from the store staff.
Business reply on Google
If your shipment isn't labeled we can't ship it - the label is your ticket to ship. As for your experience, we charge for our services such as printing and packaging -- like you should expect from any business. While politely explaining what services we could offer you to ship you package we fully understand you wanted us to do everything for you for free so your experience was not to your liking.
Mailbox service lacks transparency and fails to support mail forwarding.
Business reply on Google
Mr Gill the simple solution to USPS addressing problems to have your mail sent to 2490 Market St NE. The local post master and carriers know to deliver unrecognized mail, mislabel mail, conflicting named mail, etc. to The UPS Store for our team to sort. Staff should have told you this simple fix. If you have questions or concerns please email us at store7315@theupsstore.com. With frequent staff turnover (not your problem) the complexities of knowledge transfer often result in less helpful answers to unique situations.
Staff refused to assist with heavy boxes and ignored customer queue.
Business reply on Google
I'm lost a little... you needed us to provide you with labor and a handcart to move your shipment inside, and we did not? Is this correct? This location's policy is not to provide equipment to customers for liability reasons unless you're a mailbox holder and sign a wavier. Our staff, depending on the size of the item and how busy the store is, use their judgement to assist customers in moving their items however, it is the customer's responsibility to properly pack and carry drop-offs inside, once the item is scanned it becomes our responsibly to safeguard until UPS, Inc. picks it up. If we packing and shipping your item you're paying us for the full supporting services. As for "not valid for drop-off," I'm not sure what this means. We accept all UPS drop-off shipments, and have a self-service kiosk for you to scan your shipping label or QR code. For large items that don't fit in the bin we ask customers to simply leave the item to the side, against the wall. We do have a drop-off size limit from USPS set by our local mail carrier.
Employee unable to fulfill promised same-day poster printing service
Staff refused service while assisting another customer after closing time.
Business reply on Google
Marc - Thank you for sharing this feedback and what is clearly a negative interaction with my staff. If you do intend to return to our center, could you please ask for Paul (the store manager) and show him this review. I'd like to make this right. Our doors auto-lock 5-minutes after our posted closing times to give customers a little room for last minute drop offs. While we do close at 7pm om weekdays, the staff should have done their best to asst you. Intensive tasks such as notary, passport photos, or even overnight shipping we typically ask to customer to return as they either take awhile to complete or because we've already had our last pickup.
Staff refused to process a return for multiple items.
Business reply on Google
I'm sorry your experience in our store was so unhelpful. Amazon returns are often the most complicated transactions we process for near zero service fee or commission from Amazon however, we do try to streamline the process as much as possible to avoid delay and problems completing a return. For multiple items there's often multiple reasons why a return becomes complex and might result in additional fees we charge for our services if the item is not prepackaged or labeled according to the instructions given to us after scanning the return code. I'm disappointed you were told blankly a simple "we can not process that" without explanation...there's always an explanation, good or annoying it might be, displayed for the associate to rely. Please do remember when returning a product to Amazon you're dealing with Amazon and not The UPS Store. If the return is not a simple scan and drop, Amazon provides instructions on what steps you must follow prior to dropping off the return at The UPS Store or simply request us to complete the packing and shipping at the cost of materials and time.
The customer service representative was impatient and rude.
Business reply on Google
Sadly, our staff is not as diverse as we'd like, and is all MALE. I'm sorry you had an interesting experience at our The UPS Store given "the lady" that wasn't patient with you and was extremally rude to you is not one of our employees.
Employees were rude and not wearing masks during the pandemic.
Business reply on Google
Danielle, I'm unclear what services we couldn't provide that other UPS Stores can; would you mind emailing or calling us to clarify how we're underserving you and the community? There are a few services we minimize such as disabling our business station computer given COVID concerns or notarizing deeds or transfers of property for insurance reasons.