The UPS Store
📦 Shipping & Delivery · Wichita
total experiences
replied on google
Most reported issues
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Experiences
Employee ignored phone calls while using personal phone
Business reply on Google
Hi, we’d like to review the phone communication and package pickup concern from your visit. There may be times when the team is assisting customers and cannot answer the phone immediately, but missed calls, voicemail follow-up, and communication about package pickup are important parts of the customer experience. We’d like to better understand what happened during the time you were trying to reach the store and during the interaction when you arrived. Please contact us at store7466@theupsstore.com with any additional details, including your tracking information if applicable, so we can look into this matter appropriately.
Staff broke customer property and attempted to charge for replacement.
Business reply on Google
Hi, thank you for your feedback. We understand how situations like this can feel frustrating. Our goal is always to maintain a professional environment for both customers and staff while assisting with shipments and packaging services. If a box becomes damaged during handling, our team will review the situation and determine the appropriate next step based on the packaging and service requested. We appreciate you bringing your experience to our attention and would welcome the opportunity to review the details of your visit. Please contact us at store7466@theupsstore.com so we can look into this further.
packages marked undeliverable and sent to incorrect access point
Business reply on Google
Hi L, we understand how important this matter is to you and want to ensure you receive the best support. Please contact our partners at UPS Customer Service directly at 1-800-742-5877 or https://www.ups.com/us/en/support/contact-us , as this situation requires their review and resolution.
Store staff refused to process a valid return for the customer.
Business reply on Google
Hi Matthew, Thank you for your feedback. We understand how frustrating it can be when a return does not go as expected. Return instructions are provided by the merchant, and acceptance depends on the specific return method selected (such as label required, QR code, packaging requirements, or carrier restrictions). In some cases, if the return authorization or packaging does not match the merchant’s system instructions, we are unable to process it. We would be glad to review the details with you and help clarify what may have occurred. Please contact us at store7466@theupsstore.com with the return information so we can look into it further.
The store employees provide poor customer service.
Business reply on Google
Hi Rodrigo, thank you for taking the time to share your feedback. We’re sorry to hear that your recent experiences did not meet expectations, as providing courteous and professional service is important to us. Feedback like yours is taken seriously and helps us review service standards and training needs. We appreciate you bringing this to our attention. If you’d like to share more details about your visits, please feel free to contact us directly at store7466@theupsstore.com so we can review your concerns further.
Staff member provided rude and unprofessional customer service.
Business reply on Google
Hi Dekota Thank you for taking the time to share your feedback. We understand how important respectful and professional service is, and we appreciate you bringing your concerns to our attention. While experiences can vary and we cannot address individual characterizations, we take all comments regarding customer interactions seriously and review them internally to ensure our service standards are upheld. If you’d like to provide additional details about your visit, please feel free to reach out to us at store7466@theupsstore.com so we can better understand your experience.
Staff failed to deliver package to correct address and hung up.
Business reply on Google
Hello Dario, We’re very sorry to hear about your experience. We understand how frustrating this situation must have been. Please note that The UPS Store is a separate entity from UPS, and we handle shipping and customer service differently than UPS delivery. We will also review internally to see what happened on our end. Please reach out to us directly at store7466@theupsstore.com so we can assist you further.
Staff member provided unprofessional and dismissive customer service.
Business reply on Google
Hello Joshua, We’re very sorry to hear about your experience. This is not the level of service we strive to provide at The UPS Store. We appreciate your feedback and would like to learn more so we can address this with our team. Please feel free to contact us directly at store7466@theupsstore.com. Thank you for bringing this to our attention.
Staff member provided discriminatory service by prioritizing another customer.
Business reply on Google
Hello, We’re very sorry to hear about your experience and take concerns like this very seriously. We strive to provide respectful and fair service to everyone, and we will be looking into what happened on our end as well. Please reach out to us directly at store7466@theupsstore.com with any additional details you can share. We appreciate you bringing this to our attention and hope to resolve it.
Employee exhibited unprofessional behavior and poor customer service.
Business reply on Google
Hello Bob, We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. What you described does not reflect the level of professionalism and customer service we aim to provide. We will be addressing this matter internally to ensure it’s properly looked into. We’re also grateful you mentioned the gentleman who assisted you—we’re glad he made a positive impression. If you're willing to provide more details, please reach out to us at store7466@theupsstore.com. Your input helps us improve, and we’d like the chance to make things right.
Excessive fees for packaging materials and repeated trips required.
Business reply on Google
Hi Kelly, We’re really sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide clear and helpful service to all our customers. Please reach out to us at store7466@theupsstore.com so we can address your concerns and work to improve your experience in the future. Thank you for your feedback.
Owner yells at employees in front of customers
Store charges fees for package holding and has poor customer service.
Business reply on Google
This is concerning to hear, JW Knight. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you.
Store fails to accept packages and lacks clear signage regarding limitations.
Business reply on Google
Hi Rustin Powell, we apologize for any inconvenience. We understand this was frustrating and will address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at store7466@theupsstore.com. Please share your date of visit and any additional details.
The store charged excessive fees for shipping and unnecessary packaging services.
Business reply on Google
This is concerning to hear, Suzanne Ioerger. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you.
Staff refused to process a return due to packaging policy disagreement.
Business reply on Google
Thank you for bringing this matter to our attention, Ashley Gibson. We are concerned to learn about this and are forwarding this to the appropriate team right away. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you.
Staff provided poor customer service and inconsistent pricing information.
Business reply on Google
We're sorry to hear about your experience, Davidm Ji. We take pride in providing excellent service and we understand it can be challenging when unexpected costs arise. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future. If there's anything else we could help you with, please feel free to reach out to us at store7466@theupsstore.com.
Staff refused to provide tape for a shipping label without payment.
Business reply on Google
Hello Salvador Castillo, we're sorry to hear about your experience with our team and the difficulties you had during your visit. I can understand how these fees can add up for you. We value your business, and strive to provide the best possible service to our customers and are so disappointed that we fell short of that goal in your case. If I can offer further assistance, please contact me at store7466@theupsstore.com so we can connect with you directly. Thank you.
Staff member lacked training and efficiency for a notary service.
Business reply on Google
Hi Kaleb McIntosh, we'd like to speak with you to clarify your notary experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at store7466@theupsstore.com. Thank you.