Tim Hortons
🍽️ Restaurants · Bangor
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to provide paid items and served poor quality food.
Business reply on Google
Hi Tiptoesan, I appreciate you taking the time to share your feedback with us. I'm really sorry to hear about your experience with the coffee that was meant to come with your combo, as well as the disappointing hash browns and sandwich. Thank you for letting us know, as your insights are valuable for improving our service. If there’s anything else you would like to share to help us make this right, please reach out and let us know.
The coffee served was extremely watered down and lacked flavor.
Business reply on Google
Hi Matt, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
The coffee was burnt and the latte lacked flavor.
Business reply on Google
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Unfriendly staff and poor quality food ingredients.
Business reply on Google
Hi Mary, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Staff member was rude and rushed the customer during the order.
Business reply on Google
Hi Connor, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 so we can discuss your experience nad have an opportunity to make it right. Thank you!
The business closed eight minutes earlier than the posted time.
Business reply on Google
Hi Joseph, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by calling 1-888-601-1616 or contacting us at https://timhortons-web.app.link/e/support to speak with a Guest care representative about your recent experience.
Staff falsely accused a customer of not paying for their order.
Business reply on Google
Hi Dylan, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 to speak with a Guest care representative about your recent experience.
The quality of the sandwiches has significantly declined.
Business reply on Google
Hi Valerie, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 so we can discuss your experience nad have an opportunity to make it right. Thank you!
Excessive wait time for a drink order.
Business reply on Google
Hi Auditing, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 so we can discuss your experience nad have an opportunity to make it right. Thank you!
Drive thru opening hours are unclear and staff was unhelpful
Business reply on Google
Hi Mike, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by calling 1-888-601-1616 or contacting us at https://timhortons-web.app.link/e/support to speak with a Guest care representative about your recent experience.
Lobby opening hours are inconvenient for pedestrians.
Business reply on Google
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by calling 1-888-601-1616 or contacting us at https://timhortons-web.app.link/e/support to speak with a Guest care representative about your recent experience.
The business was closed during normal operating hours.
Business reply on Google
Hi Candice, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 to speak with a Guest care representative about your recent experience.
Drive-thru staff member was rude and failed to take order correctly.
Business reply on Google
Hello Sarah, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our guest services team at your earliest convenience. We can be reached via phone at 1-888-601-1616 or contact us at https://timhortons-web.app.link/e/support.
Rude staff, poor hygiene practices, and inconsistent food preparation.
Business reply on Google
Hello Nat, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please contact us at https://timhortons-web.app.link/e/support. We’d greatly appreciate the opportunity to make things right for you.
The drive-through service is slow and the food is cold.
Online order took forty-five minutes to prepare.
The location has slow service and is understaffed.
Indoor customers were ignored due to understaffing at the drive-thru.
The food served was cold and of poor quality.
Staff provided poor service and served incorrect, cold food items.