Tim Hortons
🍽️ Restaurants · Buffalo
total experiences
replied on google
Most reported issues
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Experiences
The business frequently provides incorrect food orders to customers.
Business reply on Google
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Staff used vulgar language and were rude regarding a large order.
Business reply on Google
Hi Clarissa, Thank you for sharing your experience with us. We sincerely apologize for the way you were treated during your visit to Tim Hortons, especially regarding your order of three Take 12’s. It's disappointing to hear that you faced rudeness and frustration during what should be a smooth experience. We appreciate you bringing this to our attention, and we will certainly look into the situation to ensure it doesn’t happen again. Customer satisfaction is important to us, and feedback like yours helps improve our services. If you would like to share more details or have anything else you'd like to express, please feel free to reach out to us at timhortons.com/contact-us. Thank you again for your feedback, and we hope to make your next visit more enjoyable. Best regards, Tim Hortons Team
Coffee served was bitter and burnt for two consecutive days.
Business reply on Google
Hello Jasmine, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Staff initially refused restroom access to a paying customer.
Business reply on Google
Hi Towkir, we really appreciate you letting us know. We're sorry to hear your visit didn’t reflect our standards at Tim’s. Could you please complete this form so we can follow up? https://www.timhortons.com/contact-us
Long drive-thru wait and malfunctioning speaker system
Business reply on Google
Hi nicole. We're sorry your experience at Tim’s wasn’t what it should’ve been. If you're open to it, please let us know more here so we can fix it: https://www.timhortons.com/contact-us
employee allegedly took store inventory for personal use
Business reply on Google
Hey Gabriel, thanks for reaching out. We're truly sorry to hear that your experience didn’t meet expectations at Tim’s. We’d love the chance to make things right—please fill this out when you can: https://www.timhortons.com/contact-us
Staff provided incorrect order and refused exchange without a receipt.
Business reply on Google
Hi Christopher, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at timhortons.com/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
unprofessional staff behavior and internal conflict observed in store
Business reply on Google
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at timhortons.com/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Drive-thru staff displayed rude behavior and unprofessional conduct.
Staff displayed unprofessional and disrespectful behavior toward the customer.
Business reply on Google
Hi April, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
The staff was rude and the donuts were moldy.
Business reply on Google
Hello Alex, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at timhortons.com/contact-us. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care
The customer received inedible food items.
Business reply on Google
Hi darshan, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Customer experienced long wait times due to understaffing.
Business reply on Google
Hi Steven, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Staff ignored customer and yelled at them after a long wait.
Business reply on Google
Hi Ryan, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
rude drive-thru staff and poor quality croissant
Business reply on Google
Hi Jathursa, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by calling 1-888-601-1616 or contacting us at https://timhortons-web.app.link/e/support to speak with a Guest care representative about your recent experience.
staff refused to apply condiments to both bagel halves without extra charge
Business reply on Google
Hi Miss, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 so we can discuss your experience nad have an opportunity to make it right. Thank you!
Staff failed to follow drink preparation instructions and order specifications.
Business reply on Google
Hi violeta, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 to speak with a Guest care representative about your recent experience.
Staff were rude and unhelpful regarding an urgent restroom request.
Business reply on Google
Hi Jonathan, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by calling 1-888-601-1616 or contacting us at https://timhortons-web.app.link/e/support to speak with a Guest care representative about your recent experience.
Staff was rude and repeatedly prepared the order incorrectly.
Business reply on Google
Hi Taylor, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 so we can discuss your experience nad have an opportunity to make it right. Thank you!
Staff denied restroom access and failed to fulfill the coffee order.