Tim Hortons
🍽️ Restaurants · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to add a simple item to an existing order.
Business reply on Google
Hi Aadi—I'm really sorry that your drive-thru request for a cup of water turned into such a frustrating, unwelcoming interaction at Tim Hortons. You were polite, and it’s disappointing that we couldn’t accommodate something as simple as that. We appreciate you taking the time to share what happened, and we’ll use this feedback to help improve how our team handles requests during busy moments.
The drink was underfilled and overpriced.
Business reply on Google
Hi Bishnu — thanks for being our guest and for taking the time to share your experience. When a drink doesn’t feel filled as expected, it’s disappointing, and we’d want your next visit to go better.
Staff were rude and the order was incorrect twice.
Business reply on Google
Thank the customer for their feedback and invite them to contact us for further assistance.
Incorrect online order and poor staff attitude during resolution attempt
Business reply on Google
Hi Latté, thank you for sharing your experience with us. We're truly sorry to hear about the issues with your online order and the service you received during your visit. It's disappointing to hear that you felt inconvenienced and that your attempts to be cooperative were met with an unfavorable attitude. We appreciate your feedback as it helps us improve our service. If there is anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us.
The manager and staff displayed rude and disrespectful behavior.
Business reply on Google
Hi Jayy, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Staff provided poor service and were rude to the customer.
Business reply on Google
Hi Yaneth, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Staff gave ordered items to other customers and failed to communicate delays.
Business reply on Google
Hi Gerald, thanks for your message. We're disappointed to hear about your visit and would love to learn more so we can make it right. Here’s a quick link to share your feedback: https://www.timhortons.com/contact-us
Store refused online refund and failed to provide ordered breakfast items.
Business reply on Google
Hi Matt. We're sorry your experience at Tim’s wasn’t what it should’ve been. If you're open to it, please let us know more here so we can fix it: https://www.timhortons.com/contact-us
Promotional discount was not applied to the breakfast sandwich order.
Business reply on Google
Hi Rajen, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at timhortons.com/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Rude staff and poor quality drink at drive-through
Staff member was rude and failed to apply a valid discount
Staff member ignored customer and provided poor service.
Business reply on Google
Hello Mike, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Rude staff and poor quality coffee and food preparation.
Business reply on Google
Hello, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Staff failed to return debit card and charged for incorrect order.
Business reply on Google
Hello Allison, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Staff complained about the customer's order while they were present.
Business reply on Google
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Rude staff and excessive wait times for order fulfillment
Business reply on Google
Hello Jacklyn, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at timhortons.com/contact-us. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care
Incorrect order and long wait time for a bagel.
Business reply on Google
Hi marlena, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 so we can discuss your experience nad have an opportunity to make it right. Thank you!
Slow service, inventory shortages, and poor quality food and drinks.
Unavailable menu items and poor quality food preparation