Tim Hortons
🍽️ Restaurants · Erie
total experiences
replied on google
Most reported issues
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Experiences
Mobile order was prepared incorrectly despite low store volume.
Business reply on Google
Hi Ashley, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
frequent inventory shortages and broken equipment
Business reply on Google
Hi Christine, thank you for your feedback. I'm really sorry to hear about your experience at our Tim Hortons in Erie. I appreciate you pointing out the consistent issues with item availability, especially the muffins and hash browns. Your comments are important to us, and they help us improve for future visits. If there's anything else you'd like to share, please let us know. We’re here to help!
Staff repeatedly failed to prepare the order correctly.
Business reply on Google
Hi Heather, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at timhortons.com/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
A dead cockroach was found on a jelly container.
Business reply on Google
Hi Molly, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Staff member was rude and failed to provide a valid receipt.
Business reply on Google
Hello Brittany, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
staff ignored the customer and refused to provide service
Business reply on Google
Hi Angelina, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
The ordered iced coffee drinks contained only whipped cream.
Business reply on Google
Hi Susan, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Drive thru staff was rude regarding closing time
Business reply on Google
Hi Cody, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Foreign object found inside the iced cap drink
Business reply on Google
Hi Asylnn, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Staff refused a drink refill and provided unhelpful customer service.
Business reply on Google
Hi Don, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 to speak with a Guest care representative about your recent experience.
Incorrect coffee order and cold food served via drive-thru only.
Poor service, stale food, and lack of cleanliness in the dining area.
frequent inventory shortages and inability to process non-cash payments
Bagels are consistently served untoasted and without sufficient cream cheese.
Incorrect order and unprofessional staff behavior
unprofessional staff behavior and frequent order inaccuracies
Staff unable to prepare drink and store cleanliness is poor
The coffee drinks were prepared incorrectly and tasted like pure syrup.
Employee used bare hands to clean the inside of a cup
Inconsistent food quality and incorrect preparation of bagel orders.