Tim Hortons
🍽️ Restaurants · Houston
total experiences
replied on google
Most reported issues
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Experiences
Staff ignored customers and provided poor communication during the ordering process.
Business reply on Google
Hello Karl, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
The business environment is negatively impacted by loitering and lack of rules.
Business reply on Google
Hi Michael, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Staff failed to respond to customers at the drive-thru window.
Business reply on Google
Hi Tanzania, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
poor customer service and lack of effective team leadership
Business reply on Google
Hi Christopher, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Incorrect order, missing items, cold food, and misleading promotional offers.
Business reply on Google
Hello Tracie, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Staff were rude and refused drive-thru service for an order.
Business reply on Google
Hello Isaac, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Rude staff and poor quality food and beverages
Business reply on Google
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at timhortons.com/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
The iced lattes are overpriced and of poor quality.
Staff provided cold food and exhibited poor customer service.
Business reply on Google
Hi, We're sorry to hear this! Please visit us at timhortons.com/contact-us so we can learn more about your experience. If you give us the chance, we’d love the opportunity to resolve this. Warm regards, Tim Hortons Guest Care
inconsistent information regarding product availability and poor staff communication
Business reply on Google
Hello jenell, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Staff member displayed rude behavior and provided stale food items.
Business reply on Google
Hi Hope, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
The iced coffee was watered down and the donuts were stale.
Business reply on Google
Hello Ashleigh, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
The pastry was served cold and the coffee tasted stale.
Business reply on Google
Hi Emma, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at timhortons.com/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
fruit flies found on food display and broken equipment
Business reply on Google
Hello Aimee, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care
Incorrect drink preparation and dismissive staff behavior.
Business reply on Google
Hello Alexis, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care
The business had very limited food and beverage item availability.
Business reply on Google
Hello J, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care
customer served moldy pastry and undercooked meat products
Business reply on Google
Hello David, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at https://www.timhortons.ca/contact-us. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care
staff failed to properly prepare a nitro cold brew
Business reply on Google
Hi Sofia, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
unhelpful staff and unsanitary food display with flies
Business reply on Google
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Broken restroom door and lack of staff apology