Tim Hortons
🍽️ Restaurants · Mahwah
total experiences
replied on google
Most reported issues
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Experiences
Employee provides rude service during morning coffee orders.
Business reply on Google
Hi Aileen, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
The customer experienced poor service at the establishment.
Business reply on Google
Hi Evan Borrelli, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the food at Tim Hortons. However, we sincerely apologize for the poor service you experienced during your visit. Your comments are important to us, and we appreciate you bringing this to our attention. If there is anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. We're here to listen and improve your experience in the future. Thanks again for being a guest, and we hope to see you back soon for a better visit!
mobile order not prepared and refund not processed by staff
Business reply on Google
Hello Niki, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Manager displays contemptuous behavior toward customers.
Customer served stale coffee and refused a replacement by staff.
Business reply on Google
Hi NIKHIL, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care
Store remains closed while still accepting online mobile orders
Business reply on Google
Hello Jessica, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at https://www.timhortons.ca/contact-us. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care