Tim Hortons
🍽️ Restaurants · Morgantown
total experiences
replied on google
Most reported issues
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Experiences
The coffee quality was poor and french vanilla was unavailable.
Business reply on Google
Hi Ambika — I’m sorry to hear your coffee didn’t turn out the way you expected. It’s disappointing when the flavor isn’t right, especially since you’ve had great experiences with Tim Hortons before. We appreciate you taking the time to share this, and we’ll use your feedback to help improve for next time.
Business was closed despite being listed as open for service.
Business reply on Google
Hi Misael — I’m really sorry about how things went when you stopped in for breakfast at Tim Hortons. If the sign said we were open, you should’ve been able to place an order, and I understand how disappointing that was. Thanks for being a guest and for sharing this feedback so we can make your next visit better. If you can share which location you visited and what time it happened, we’ll look into it.
Staff member was rude and caused a long wait time.
Business reply on Google
Hi Makka — I’m really sorry about what happened during your Saturday morning visit to Tim Hortons. You described a rude interaction, a messed-up small order, and a long wait in the drive-thru before your order was corrected. That’s not how we want you to be treated. Thank you for being a guest and for taking the time to share what you experienced. If you can share a bit more—what you ordered, the location, and approximately what time you went—we’d appreciate it so we can look into it and make your next visit better.
Staff failed to deliver food and exhibited unprofessional behavior.
Business reply on Google
Hi MarthaBonderant, Thank you for sharing your feedback regarding your recent visit to Tim Hortons. We truly appreciate your loyalty over the past five years and are glad to hear that you have enjoyed your experiences in the past, particularly the exceptional service and attention to detail you received from the previous manager. We are sorry to learn about the issues you encountered during your last experience, including the missed food with your delivery and the overall service. Your description is concerning, and we will ensure that the team looks into this matter. Additionally, we appreciate your observations regarding the decor; we aim to create a welcoming atmosphere for all our guests. If there's anything more you would like to share with us to help rectify your experience, please reach out here: timhortons.com/contact-us. Your feedback is vital in helping us improve. Thank you for being a valued guest, and we hope to make your next visit better!
Staff provided incorrect order and missing items without explanation.
Business reply on Google
Hi Wolf N., Thank you for sharing your feedback with us. I’m sorry to hear that your experience at our Tim Hortons was not up to standard. It’s disappointing to learn that you faced issues when collecting your order, especially with receiving the wrong items. I appreciate you bringing this to our attention, as it helps us improve. We want to ensure that every visit is enjoyable and memorable for our guests. If you have any additional details or specifics about your experience that you’d like to share, please reach out to us for a more thorough understanding. You can contact us here: timhortons.com/contact-us. We hope to serve you better in the future! Best regards, Tim Hortons Team
staff failed to acknowledge or serve customer for ten minutes
Business reply on Google
Hello Jenn, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care
The coffee served was stale and watered down.
Long wait time and poor quality coffee served
Business reply on Google
Hi Patrick, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at timhortons.com/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Store closed earlier than the posted operating hours
Business reply on Google
Hello Kadri, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at https://www.timhortons.ca/contact-us. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care
Long wait times, missing items, and poor staff communication.
Business reply on Google
Hi Alan, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
The coffee served was of extremely poor quality and tasted bad.
Business reply on Google
Hello Mike, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at https://www.timhortons.ca/contact-us so we can work to make things right. Warm regards, Tim Hortons Guest Care
excessive wait times and lack of staff assistance
Business reply on Google
Hi Jayonna, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Staff member provided poor customer service and failed to process order.
Business reply on Google
Hi Peter, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Staff member was distracted by phone and failed to fulfill order correctly.
Business reply on Google
Hi Chris, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Staff refused service and displayed rude behavior before closing time.
Business reply on Google
Hi cecil, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 so we can discuss your experience nad have an opportunity to make it right. Thank you!
Staff member sighed at customer for taking time to order.
Business reply on Google
Hi Jocelyn, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 to speak with a Guest care representative about your recent experience.
Inconsistent product preparation and unfriendly staff service.
Business reply on Google
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by calling 1-888-601-1616 or contacting us at https://timhortons-web.app.link/e/support to speak with a Guest care representative about your recent experience.
frequent unavailability of menu items like doughnuts
Incorrect order sizes and wrong ingredients provided for coffee drinks.
Staff forgot orders and complained about correcting the mistake.