Tim Hortons
🍽️ Restaurants · Sterling Heights
total experiences
replied on google
Most reported issues
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Experiences
Incorrect food order served containing pork despite dietary request
Business reply on Google
Hi Aninut—I'm really sorry this happened when you ordered an egg and cheese croissant and received a sausage and cheese croissant instead. We understand how frustrating that is, especially since your order was repeated at the register. We’re also sorry for the added stress this caused you. We’ll use your feedback to make sure orders are handled correctly so this doesn’t happen again. Warm regards, Tim Hortons Guest Care
Incomplete order and missing items provided by the staff.
Business reply on Google
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Mobile orders are consistently not prepared before customer arrival
Loud noise from the back and unprofessional customer service
Business reply on Google
Hi Regam, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Manager exhibited discriminatory and unprofessional behavior toward customers.
Business reply on Google
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Customer was unexpectedly charged for a drink refill.
Business reply on Google
Hi Matthew, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care
Promotional offer requirements were not clearly stated on signage.
Business reply on Google
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at timhortons.com/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Staff were unaware of product availability listed on the website.
Business reply on Google
Hi matthew, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care
Online order was not prepared until long after arrival
Business reply on Google
Hi Jazmin, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Staff refused to honor a mobile app promotion and closed window.
Staff unable to process order due to communication and inventory issues
Business reply on Google
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Business failed to open at the advertised time.
Business reply on Google
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Rude staff, spilled coffee, burned food, and incomplete order.
Business reply on Google
Hi San, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Staff member was rude and dismissive during the ordering process.
Business reply on Google
Hi Amy, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Cold food, missing items, and unprofessional staff behavior.
Business reply on Google
Hi Savannah, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
Staff refused to toast bagel and failed to provide requested service.
Business reply on Google
Hi Sara, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care
The store fails to open at the advertised operating hours.
Business reply on Google
Hi John, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Staff consistently fail to take and prepare orders correctly.
Business reply on Google
Hi Austin, Your review is very concerning to us. We would appreciate it if you would contact our Guest care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 to speak with a Guest care representative about your recent experience.
Foreign objects found inside the iced coffee drink