T.J. Maxx & HomeGoods
🛒 Retail & Products · Boise
total experiences
replied on google
Most reported issues
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Experiences
Employees were rude and unprofessional toward shoppers.
Business reply on Google
Hi Ash Bosworth thanks for reaching out. We were disappointed to learn of your unpleasant experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Management failed to resolve a customer dispute over merchandise ownership.
Business reply on Google
Hello Aspen Johnston, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.
The store staff are perceived as rude and incompetent.
Business reply on Google
Hi Melissa Andrade, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
The store was excessively cluttered and disorganized.
Business reply on Google
Hi Russ hafer, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
Customer sold gold-plated jewelry misrepresented as 14 karat gold.
Business reply on Google
Hello j rock seferovic, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.
Dressing rooms were closed prematurely by staff with poor attitude.
Employee falsely flagged transaction as fraud leading to account closure
Business reply on Google
Your TJX Rewards credit card account, which includes billing questions, Reward Certificates and payments, is administered by Synchrony Financial. You may visit their site at tjx.syf.com to log in for self help options, including chat. If this is your first visit, please register to log in. You may also call them at 1-800-982-6879, and they will be happy to help.
Staff used aggressive sales tactics to pressure customer into credit card.
Business reply on Google
Hi, we're sorry to hear about your unpleasant visit and will share your feedback with the Store Manager. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-800-926-6299. Thanks!
The store was dirty, disorganized, and staff were rude.
Business reply on Google
Thanks for reaching out! Customer courtesy and convenience is very important to us, and we apologize for your unfortunate experience. Providing customers with quality service in a clean and organized atmosphere is very important to us also, and we apologize if the store was not up to our standards of cleanliness. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Customer followed by security and witnessed unprofessional management behavior toward…
Fitting rooms are closed causing customer confusion and inconvenience.
Staff refused to exchange a new item for store credit.
Business reply on Google
Hi Memphis Rose thanks for reaching out. We were disappointed to learn of your recent experience in our store. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for his review and attention.
Staff member was rude and refused to process an exchange.
Business reply on Google
Hi AshAsh thanks for reaching out. We were disappointed to learn of your recent experience in our store. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for his review and attention.
Manager was unhelpful and dismissive regarding lost personal items
Business reply on Google
Hello Tracey Fitzpatrick, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.
Long checkout lines, unkempt store, and difficult navigation with carts.
Employee failed to remove security tag causing injury to customer thumb
limited product selection and poor perceived value for clothing quality
changing rooms remain closed to customers
Long checkout lines due to insufficient open registers