T.J. Maxx
🛒 Retail & Products · Grand Forks
total experiences
replied on google
Most reported issues
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Experiences
Staff member took a personal phone call while assisting a customer.
Manager refused to honor marked price and provided poor customer service
Business reply on Google
Hello SHOBE AGUSTIN, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.
cramped store layout and unfriendly staff
Business reply on Google
Thanks for reaching out! Customer courtesy and convenience is very important to us, and we apologize for your unfortunate experience. Providing customers with quality service in a clean and organized atmosphere is very important to us also, and we apologize if the store was not up to our standards of cleanliness. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Staff member aggressively pressured customer to donate to charity.
Business reply on Google
Hello ab dog dog, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.
Long checkout wait time due to insufficient staffing at registers.
Business reply on Google
Hi TL C, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
Excessive checkout wait times due to understaffing
Business reply on Google
Hi, thanks for reaching out. We were sorry to hear about the long lines. Please be assured that we have shared your comments with our Store Manager.
Store is disorganized with bare racks and long checkout wait times.
excessive wait time due to insufficient number of cashiers