T.J. Maxx & HomeGoods
🛒 Retail & Products · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Employee refused to process additional items at the jewelry counter.
Business reply on Google
Hi wilma thanks for reaching out. At TJ Maxx, a positive customer experience is very important to us. We appreciate you taking the time to bring this to our attention and have shared your comments and concerns with the appropriate members of management for their review and attention.
Long checkout lines due to insufficient staffing at registers.
Business reply on Google
Hi Jill Beucler, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
Store policy prevented purchasing multiple items at the jewelry counter.
Business reply on Google
We were disappointed to learn of your unpleasant experience . Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-800-926-6299. Thanks!
unauthorized pets allowed inside the store
Excessively long checkout lines with insufficient staff working.
Business reply on Google
Hi, thanks for reaching out. We were sorry to hear about the long lines. Please be assured that we will share your comments with our Store Manager.
Staff member was aggressive regarding dressing room procedures
Business reply on Google
Hi S K thanks for reaching out. We were disappointed to learn of your recent experience in our store. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for her review and attention.
insufficient checkout lanes causing long wait times and staff confusion
Business reply on Google
Hi, we're sorry to hear about your unpleasant visit and will share your feedback with the Store Manager. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-800-926-6299.
Manager caused excessive wait time due to poor service efficiency.
Business reply on Google
Hi there, thank you for reaching out. We apologize for the unpleasant experience. Customer Courtesy were not displayed here on this occasion and we apologize for that. Please be assured that we have passed your comments onto our Store Manager for their immediate attention and review.
Long checkout lines and unhelpful staff regarding item holds
customer was overcharged for an item not purchased
Business reply on Google
Hello andrea martinez, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.
excessive checkout wait times and refusal of a return
Business reply on Google
Thanks for reaching out about your experience at one of our stores. Our customer service team can address this issue for you. Please give them a call at 1-800-926-6299 M-F between 9AM-6PM EST.
Staff provided poor customer service and had a bad attitude.
Manager refused to process a valid merchandise exchange.
Store failed to load refund amount onto gift card
Long checkout lines and slow service at the store.
Excessive wait times due to insufficient checkout staff.
excessive wait times due to insufficient open registers
Staff member treated customer with suspicion due to their work uniform.
Employee was unhelpful regarding a customer concern.
Staff member was rude and confrontational regarding store entry policy.