T.J. Maxx
π Retail & Products Β· New York
total experiences
replied on google
Most reported issues
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Experiences
Employees mocked customers waiting outside unlocked doors.
Business reply on Google
Hi I B thanks for reaching out. We were disappointed to learn about your visit. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Rude staff member and poor store inventory selection.
Business reply on Google
Hello Jessica Harris, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.
Customer experienced racial profiling by store security personnel
Business reply on Google
Hello vysodia barney, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.
Long checkout wait times due to insufficient staffing and poor management.
Business reply on Google
Hi Ashley Thomas, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
Staff refused return and provided inconsistent information regarding store policy.
Business reply on Google
Hello Olga Dambaeva, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.
staff refused valid return and provided incorrect store policy information
Business reply on Google
Hi, we're sorry to hear about the poor service and will share your feedback with the Store Manager. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-888-627-7425. Thanks!
The store manager exhibits a negative attitude toward customers.
Business reply on Google
Hi gΓΆzde kΔ±lΔ±Γ§ thanks for reaching out. We were disappointed to learn of your recent experience in our store. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for his review and attention.
Customer reports being racially profiled and followed by store staff.
Business reply on Google
Hi there, we truly apologize for the poor experience. If you would please send us an email to customerservice@tjx.com so you can get prompt assistance.
Sales associate made derogatory comments about customer's weight and size.
Staff ignored customer request and caused a long wait time.
Business reply on Google
Hi Rosey Encz thanks for reaching out. We were disappointed to learn about your recent visit. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Staff member made rude comments about customer purchases at the register.
Business reply on Google
Hi Kelly Is thanks for reaching out. We were disappointed to learn of your recent experience in our store. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for his review and attention.
Staff member was rude regarding fitting room policy for bikini tops.
Business reply on Google
Hi there, thank you for reaching out. We apologize for the unpleasant experience. Customer Courtesy were not displayed here on this occasion and we apologize for that. Please be assured that we have passed your comments onto our Store Manager for their immediate attention and review.
Staff member exhibited discriminatory behavior and poor customer service.
Staff refused a return despite the customer having receipt and tags.
Business reply on Google
Thanks for reaching out about your experience at one of our stores. Our customer service team would like to address this issue for you. Please give them a call at 1-800-926-6299 M-F between 9AM-6PM EST.
Store associate was rude and yelled at a customer.
Business reply on Google
We're sorry to hear about your unpleasant visit and have shared your feedback. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-800-926-6299. Thanks!
The store layout is disorganized and difficult to navigate.
Promised credit card discount was not applied to the purchase.
Store refused to accept a return of an opened perfume item.