T.J. Maxx
🛒 Retail & Products · South Portland
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer purchased a used and unhygienic hair dryer brush.
Staff members were rude and condescending to the customer.
Business reply on Google
Hi Jaelyn MacIntyre thanks for reaching out. We were disappointed to learn about your visit. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Limited store variety, closed dressing rooms, and excessive staff monitoring.
Business reply on Google
Hi, , we're sorry to hear about your unpleasant visit and have shared your feedback with the Store Manager. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-800-926-6299. Thanks!
Dressing rooms are closed due to store understaffing
employees fail to provide assistance at the jewelry counter
Employee was rude and discriminatory regarding fitting room policy
Customer experienced aggressive behavior and racial profiling by store staff.
Manager refused to sell a clearance item at the marked price.
excessively long checkout lines prevented the customer from making a purchase
Staff followed and harassed customers throughout the store
store fails to enforce mask and social distancing policies
Staff repeatedly pressured customers to sign up for a store card.
Cashier repeatedly pressured customers to open a store credit card.