Total Wireless
📡 Internet & Cable · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Employee pocketed payment without activating services or recording transaction.
Business reply on Google
Hello Levi, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at WeCare@victra.com to help us further assist you.
The business closed before the posted operating hours.
Business reply on Google
Hello lele, Thank you for your feedback. Our stores are expected to be open during advertised business hours and we will address this with our store team immediately. If you would like to share more comments about your experience, please email us at WeCare@Victra.com
Staff mismanaged inventory and failed to honor the initial price estimate.
Business reply on Google
Thank you for your review. We are sorry to hear about the negative experience at our store and the poor customer service you received. Please email our corporate customer service team at WeCare@victra.com with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Staff were unhelpful and lacked knowledge about Verizon services.
Business reply on Google
Dear Chris, Thank you for taking the time to share your experience. I'm truly sorry to hear about the negative encounter you had at our store. We strive to provide knowledgeable and attentive service to all our customers, and it sounds like we fell short in your case. Your feedback is valuable, and we will use it to improve our training and customer service. If you have any further details or concerns, please feel free to reach out to us directly. ^Joel