Total Wireless

Business reply on Google

Hello Marie, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at WeCare@Victra.com to help us further assist you.

Business reply on Google

Hello Bear, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience with our service and customer support. We strive to provide a positive experience for all our customers, and it's clear we fell short in your case. Your concerns about pricing, plan changes, and customer service are important to us, and I want to assure you that we are committed to addressing these issues. We are continuously working to improve our services and ensure transparency and fairness in all our interactions. If you have any specific issues or need further assistance, please feel free to reach out to our customer support team. We value your feedback and hope to have the opportunity to make things right. Thank you again for your feedback. ^Christian

Business reply on Google

Hello Killyw Weere! We are very sorry to hear that. As one of our valued customers, this is not how we want you to feel and experience. As your service provider, we always aim to satisfy our customers needs with the services we offer. Please allow us to help you and sort things out. Please chat with us via this link https://www.totalbyverizon.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.^Junry