Tractor Supply Co.
🛒 Retail & Products · Lebanon
total experiences
replied on google
Most reported issues
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Experiences
Customer charged for an item that was never delivered.
Business reply on Google
We are sorry to learn about your recent experience. Please contact our Customer Solutions team at 877-718-6750 at your earliest convenience, so that we may address this matter promptly.
Long wait times due to inefficient staff and insufficient checkout lanes.
Business reply on Google
Thank you for your feedback! We will address this with our internal team.
Customer disgusted by employee or patron smoking near store entrance
Business reply on Google
Thank you for sharing your feedback. Please reach out to Customer Solutions at 877-718-6750 so that we can learn more about your experience.
Cashier made rude comments regarding a customer declining a charity donation.
Business reply on Google
We saw your feedback and would like to learn more about your experience. Please call Customer Solutions at 877-718-6750.
District manager was dismissive and rushed the customer during their interaction.
Business reply on Google
We saw your feedback and would like to learn more about your experience. Please call Customer Solutions at 877-718-6750.
The business is not enforcing local mask mandates for customers.
Business reply on Google
Hello Jennifer, thank you for reaching out regarding the use of face masks by our Team Members and customers. From the beginning of the pandemic, the health and safety of our Team Members, customers and communities has been of the utmost priority for Tractor Supply. As an essential needs-based retailer, we believe we have a responsibility to our Team Members and customers to promote a safe environment in our stores. We have educated our Team Members on social distancing and supplied them with personal protective equipment (plexiglass shields, gloves, masks, face shields, sanitizer). The Centers for Disease Control continues to advise that masks and face coverings are an effective tool to combat the spread of COVID-19. In accordance with the CDC’s best practices, we are requiring face masks/coverings to be worn by Team Members and customers, and we are providing free masks in our stores for anyone who needs one while shopping. We will address this with the store manager. We appreciate the chance to respond.
Management ignored staff requests for assistance in front of customers.
Business reply on Google
We are so sorry to hear about this, Aaron! We will address this with the store management team.
Management failed to assist carriers with unloading operations.
Business reply on Google
We are terribly sorry to hear about this, Dan. We will address this with the store management team. Our Customer Solutions team is available at 877-718-6750, and any team member would be happy to assist further if needed.
Snow blower delivery is delayed and cancellation request was unsuccessful.
Business reply on Google
Joe, thank you for shopping with us! We appreciate your feedback.
In-stock item was reserved for another customer despite online availability.
Business reply on Google
Hi Wayne, we are so sorry to hear this! We appreciate your feedback, and we will be sure to discuss this with our team. Our Customer Solutions team is available at 877-718-6750 if you need further assistance.
rude staff and poor inventory restocking
The business is failing to manage litter blowing onto adjacent property.
Business reply on Google
Eric, thank you for sharing this feedback. We will look into this.
The store does not offer a discount for military veterans.
Staff lacks product knowledge and is unhelpful regarding store inventory.