Trini Salon & Spa

Business reply on Google

Hi Carine, We’re sorry to hear you left feeling this way, as that is never the experience we want any guest to have. We would like to clarify that the prices charged for your manicure and pedicure were exactly as advertised on our website. The only additional charge was for the optional Dazzle Dry polish upgrade, which is separate from our Classic Manicure and Pedicure services. This upgrade and its additional cost were explained to you upon arrival, discussed again during your consultation, and approved before your services began. Our goal is always to ensure our guests understand all pricing before any service is performed, so they can make an informed decision. Dazzle Dry is a premium, quick-drying nail system that is offered as an optional upgrade by salons that provide this specialty service. While we understand pricing may vary from one salon or city to another, our pricing is clearly posted and was fully disclosed before your appointment. We’re sorry that, despite expressing that you enjoyed your services, the final cost did not meet your expectations. We appreciate your feedback and wish you all the best.

Business reply on Google

Hello, thank you for your feedback. We take all reviews seriously, which is why we are concerned that we are unable to identify this visit based on the information provided. At this time, all of our stylists who match the description provided speak English, and pricing for color services, including additional product charges for longer, thicker, or high-volume hair, is clearly listed in advance on our website at TriniSalons.com. We always aim to communicate any service adjustments before checkout. Because the review name does not allow us to match this experience to a recent appointment, we would truly appreciate the opportunity to speak with you directly and better understand what occurred. Please contact management at 786-220-7796 so we can properly review the situation and address any concerns. We value every client and always strive to provide clear communication, fairness, and quality service.

Business reply on Google

Thank you for taking the time to share your feedback, Jordan. We’re truly sorry to hear about your experience, as this is not the level of service we aim to provide. We understand how frustrating the long wait times and lack of communication must have been, especially during what should have been a relaxing basic manicure and pedicure. We also apologize for any confusion regarding add-on services and for the interruptions during your appointment. This is absolutely not acceptable, and we appreciate you bringing it to our attention. Your comments have been shared with our management team so we can address this directly and make improvements moving forward. We would really appreciate the opportunity to make things right and provide you with the experience you expected. Thank you again for your honesty, and we hope you’ll consider giving us another chance.

Business reply on Google

Hi Niseybi, thank you for your feedback. We understand how frustrating delays can be. When you initially called to advise you were running about 5 minutes late, we confirmed it was okay. As time progressed, we followed up again and communicated that arrival by 6:30 PM was the latest possible time to proceed, as the stylist had another client scheduled at 7:00 PM. Unfortunately, you arrived at 6:45 PM, which was 45 minutes past the scheduled time, and at that point no stylist was available without impacting other confirmed appointments. We did offer an alternative appointment the following morning, which was declined. We always aim to be flexible while also respecting the time of all our clients and our team. We appreciate the feedback and will continue working on clear communication moving forward. Trini Salon & Spa

Business reply on Google

Hello, we take all feedback seriously; however, after carefully reviewing our records, we could not find any client or staff members by the names mentioned in your review. It appears this review may not be related to our salon. At Trini Salon & Spa, we take great pride in maintaining a professional and welcoming environment for all clients, with a team that values respect, hygiene, and quality service. If this message was posted in error or intended for another location, please contact us directly at 786-220-7796 or contact@trinisalons.com so we can clarify and assist further. Thank you, Management – Trini Salon & Spa

Business reply on Google

Thank you for sharing your experience — we’re truly sorry to hear what happened. Your comfort and satisfaction are very important to us. We’ll be reaching out to you directly to speak more about this and find a way to make it right.