Tropical Smoothie Cafe
🍽️ Restaurants · Fargo
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member was rude and the store appeared unorganized.
Business reply on Google
We’re truly sorry to hear this, Kim, and appreciate you letting us know. Could you share a few more details so we can make sure the right team addresses this? Please send us a DM or email us at heretohelp@tropicalsmoothiecafe.com, and one of our team members will follow up
Employee attire concerns regarding professional standards and food service hygiene.
Business reply on Google
Hello, we appreciate you bringing this to our attention. Cleanliness and maintaining a professional environment are very important to us, and we’d like to look into this further. Please reach out to heretohelp@tropicalsmoothiecafe.com so we can follow up.
smoothies were served unsweetened and staff showed no concern
Business reply on Google
We’re truly sorry to hear this, Drew, and appreciate you letting us know. Could you share a few more details so we can make sure the right team addresses this? Please send us a DM or email us at heretohelp@tropicalsmoothiecafe.com, and one of our team members will follow up
Staff provided a dairy-based bowl despite a specific dietary restriction request.
Business reply on Google
Hi Kerri, thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning this must have been given your dietary needs. Please email us at heretohelp@tropicalsmoothiecafe.com so we can review the details and follow up.
Staff refused to refund an incorrect overcharge for a drink order.
Business reply on Google
Hello Elliot, Thanks for reaching out. We’re sorry to hear the situation wasn’t handled clearly when the mistake occurred. If you’re willing, please contact us at heretohelp@tropicalsmoothiecafe.com so we can learn more and review this with the team.
The sandwich ordered through the app was missing most ingredients.
Business reply on Google
Hello Jaymie , we appreciate you letting us know about your experience. Please email us at heretohelp@tropicalsmoothiecafe.com so we can investigate this further.
The restaurant consistently makes errors with orders.
Business reply on Google
Hi Alexis, thank you for visiting. We're sorry to hear about your experience and appreciate your feedback. We strive to provide the best service and would love to learn more about what went wrong. Please share more details with us at https://bit.ly/37hBUr4 so we can make it right. Looking forward to the opportunity to welcome you back for a better experience.
Incomplete online order and long wait for staff assistance.
Business reply on Google
Hi Christine, thank you for visiting. I'm sorry to hear about your recent experience with your online order. We strive for better service and appreciate your feedback to help us improve. Please share more details with us at https://bit.ly/37hBUr4 so we can address this issue. Looking forward to making your next visit a smooth one!
Staff refused to remake a poor quality smoothie and ignored follow-up.
Business reply on Google
Hi Emily, thank you for visiting. I'm sorry to hear about your experience with our smoothies and the lack of follow-up from our team. We strive to provide delicious smoothies and excellent service, and it sounds like we missed the mark. Please share more details with us at https://bit.ly/37hBUr4 so we can address this. Looking forward to making it right.
employees failed to follow sanitary food preparation practices
Business reply on Google
Joseph. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.
The smoothie bowl was served frozen solid and staff refused resolution.
Business reply on Google
Presley, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go https://bit.ly/37hBUr4 and provide more details so we can make this right.
Staff provided poor customer service near closing time.
Business reply on Google
Whitney. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
staff failed to take orders from customers waiting in line
Business reply on Google
Sheridan. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
Staff refused discount and served a smoothie with poor quality ingredients.
Business reply on Google
Alyssa, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Staff were inattentive and displayed poor customer service attitudes.
Business reply on Google
Anna, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact/ and provide more details so we can make this right.
staff displayed rude and unprofessional attitude toward customers
The food items were missing ingredients and poorly prepared.
Business reply on Google
Sarah, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Staff provided poor service and failed to provide correct order items.
Business reply on Google
Candi, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Excessive wait times and unprofessional staff behavior at this location.
Staff could not explain ingredients and nutritional content of the smoothie.