Tropical Smoothie Cafe
🍽️ Restaurants · Newington
total experiences
replied on google
Most reported issues
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Experiences
dirty blender equipment with mold and rude staff behavior
Business reply on Google
Hi Shaira, thank you for bringing this to our attention. We take concerns like this very seriously and would like to learn more about your experience. Please contact us at heretohelp@tropicalsmoothiecafe.com so we can review the details further.
Order was stolen from the restaurant before delivery driver arrived
Business reply on Google
We’re truly sorry to hear this and appreciate you letting us know. Could you share a few more details so we can make sure the right team addresses this? Please email us at heretohelp@tropicalsmoothiecafe.com, and one of our team members will follow up.
Employee exhibited unprofessional and rude behavior toward customers.
Business reply on Google
Hello Ethan, We’re truly sorry to hear this and appreciate you letting us know. Could you share a few more details so we can make sure the right team addresses this? Please send us a DM or email us at heretohelp@tropicalsmoothiecafe.com, and one of our team members will follow up
Staff were unprofessional and failed to assist with a wet cup.
Business reply on Google
Hello Sashelle, Thank you for sharing your feedback with us. It sounds like your visit didn't go as smoothly as a tropical breeze, and I understand how that could be frustrating, especially when you're in a hurry. While I can't change what happened, I want to assure you that the team at the cafe is committed to providing a better experience for all guests. If you'd like to share more details, please feel free to reach out at heretohelp@tropicalsmoothiecafe.com. Sending you positive vibes and hoping you'll consider giving us another chance in the future.
The acai bowl had poor ingredient ratios and frozen base.
Business reply on Google
Hello Ashley , we appreciate you letting us know about your experience. Please email us at heretohelp@tropicalsmoothiecafe.com so we can investigate this further.
The smoothie bowls were overpriced and contained too much ice.
Business reply on Google
It's In The Game, thank you for visiting. We're sorry to hear about your experience and appreciate your feedback. We strive to provide a warm and satisfying experience, and it sounds like we missed the mark. Please share more details with us at https://bit.ly/37hBUr4 so we can address your concerns.
plastic debris found in smoothie and poor management response
Business reply on Google
Hi Brian, thank you for visiting and sharing your experience. I'm truly sorry to hear about the incident with your smoothie and the way it was handled. Your feedback is invaluable, and we want to ensure every visit is a positive one. Please share more details with us at https://bit.ly/37hBUr4 so we can address this properly. Looking forward to making things right.
Employee added excessive sugar to the smoothie.
Business reply on Google
Hi Sammy, thank you for visiting. We're truly sorry to hear about your recent experience and understand your concern about the sugar content. We strive to provide healthy options and will address this with our team to ensure transparency and quality. Please feel free to share more details at https://bit.ly/37hBUr4 so we can make it right.
The smoothies lacked flavor and missing protein ingredients.
Business reply on Google
Hi Kenneth, thank you for sharing your feedback with us. We're sorry to hear that your Mango Magic experience didn't hit the sweet spot. We’d love to learn more about what happened, so please feel free to share additional details here: https://bit.ly/37hBUr4. We hope to make your next visit a refreshing delight! Catch you on the sunny side!
Staff were inattentive, rude, and prepared the incorrect order.
Business reply on Google
Dear Jusita Morris, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our smoothies and appreciate your kind words about our location and offerings. However, we are truly sorry to learn about your recent experience with our service. Your experience does not reflect the high standards we strive to maintain, and we apologize for any inconvenience caused. We take your concerns seriously, especially regarding the service and the handling of your order. Please be assured that we are addressing this matter with our team to ensure improvements are made. Please reach out to us at https://www.tropicalsmoothiecafe.com/contact/ so we can look deeper into this and help. We value your input and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Sincerely, The Tropical Smoothie Cafe Team
Staff was rude and the smoothie bowl was missing ingredients.
Business reply on Google
Hi, we're genuinely sorry to hear we didn't meet your expectations. Providing a stellar experience is what we're all about, so your feedback is instrumental in helping us get back on track. By visiting https://www.tropicalsmoothiecafe.com/contact/ and providing your contact details, we can make this right and work to make sure your next visit exceeds expectations.
hair found in food and lack of hygiene practices
Business reply on Google
Siena. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.
Foreign object in food caused a chipped tooth.
Business reply on Google
Saul, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.
The smoothie quality was poor and did not meet expectations.
Business reply on Google
Shawn. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.
The chicken wrap sauce had an unpleasant taste.
Business reply on Google
Julio, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
The breakfast sandwich contained undercooked and poor quality ingredients.
Business reply on Google
Nicole. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
The wrap contained poor quality chicken and undercooked sweet potatoes.
Business reply on Google
PM. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.