Tropical Smoothie Cafe
🍽️ Restaurants · Overland Park
total experiences
replied on google
Most reported issues
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Experiences
delivery is significantly delayed and the store is unreachable by phone
Business reply on Google
Hi Charlie, thank you for sharing your experience. This isn’t the experience we expect for our guests and we’re sorry to hear about this. Please email us at heretohelp@tropicalsmoothiecafe.com so we can review the details and assist you.
employee provided inconsistent service and displayed rude behavior
Business reply on Google
We’re truly sorry to hear this, Nalla, and appreciate you letting us know. Could you share a few more details so we can make sure the right team addresses this? Please send us a DM or email us at heretohelp@tropicalsmoothiecafe.com, and one of our team members will follow up.
Customer experienced an excessive wait time for service.
Business reply on Google
Hi Jr, we’re sorry to hear about your experience and appreciate you sharing it with us. Your feedback matters. Please email us at heretohelp@tropicalsmoothiecafe.com so we can assist you.
Cashier pressured customer for additional tips during the payment process.
Business reply on Google
Hi Lyndsey, thank you for visiting. I'm sorry to hear about your experience with our service. We strive to create a welcoming environment, and it sounds like we missed the mark. Please feel free to share more details with us at https://bit.ly/37hBUr4 so we can address this. We hope to make your next visit a more enjoyable one.
Employee practiced poor hygiene and refused to follow app substitution policies.
Business reply on Google
Hi Mike, Thank you for visiting and sharing your experience with us. We're sorry to hear about the issues you encountered with service and hygiene, as this is not the standard we strive for. Your feedback is important, and we would appreciate more details to address this properly. Please share more at https://bit.ly/37hBUr4. Hope to make your next visit a refreshing one!
Staff refused to process a refund after failing to deliver order.
store closed after online payment and failure to provide requested refunds
Business reply on Google
Linda. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.
excessive wait time due to slow staff performance
Business reply on Google
James. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
Long wait time followed by rude staff interaction.
Business reply on Google
Mikal, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
The smoothies contained too much ice and lacked sufficient flavor.
Business reply on Google
We appreciate you taking the time to provide feedback on your recent visit to our cafe We apologize for any inconvenience you experienced due to the slow service and the quality of the smoothies. Slow Service: We understand that slow service can be frustrating, and we assure you that we are continuously working to improve our efficiency. We are taking your input seriously, and our team is already working on ways to streamline the ordering process. Smoothie Quality: We apologize that the smoothies you received did not meet your expectations. We strive to provide top-quality, flavorful smoothies for our customers, and it seems we fell short in this instance. We will address this issue with our staff to ensure that the proper proportions of ingredients are used in the future. Thank you for choosing Tropical Smoothie Cafe and we look forward to serving you again soon.
Excessive wait times and unprofessional staff behavior.
Business reply on Google
C. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
Staff member was rude and provided poor service during long wait
Business reply on Google
emily. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
Staff refused in-person orders and required app usage without notice.
Business reply on Google
Kayla, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Understaffing caused long wait times and service disruptions.
Business reply on Google
Mike. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
customer experienced food poisoning from expired ingredients
Business reply on Google
Amanda, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Incorrect smoothie order and lack of follow-up from management
Business reply on Google
Morgan, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
The mobile app failed to apply a rewards discount.
Business reply on Google
Jason, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Incorrect orders and long wait times at this location.
Business reply on Google
Loni, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Excessive wait time for food orders during lunch hour
Business reply on Google
Alex, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact and provide more details so we can make this right.
Long wait times, incomplete order, incorrect food, and unprofessional staff behavior.
Business reply on Google
Robert, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact and provide more details so we can make this right.