Tropical Smoothie Cafe
🍽️ Restaurants · Portsmouth
total experiences
replied on google
Most reported issues
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Experiences
The smoothie had poor flavor and watery consistency.
Business reply on Google
Hi João, thank you for visiting. I'm sorry to hear about your recent experience with us. We strive to deliver refreshing and flavorful smoothies, and it sounds like we missed the mark. Please share more details with us at https://bit.ly/37hBUr4 so we can make it right. Looking forward to your next visit being a true Tropic Time!
The store failed to open at the scheduled time.
Business reply on Google
Frank. Our apologies for the inconvenience… definitely disappointing when we are unable to open as planned. Unfortunately our two openers were involved in a minor car crash with a deer this morning on their way to work. We will be opening at 8:00 this morning. We look forward to serving you soon, and apologize again for the unplanned late opening.
Açaí bowls were frozen and staff provided poor service.
Business reply on Google
Hi Aaron, thank you for visiting. We're really sorry to hear about your experience with our açaí bowls and drinks, as well as the service you received. This is not the Tropic Time vibe we aim for, and we'd love to learn more about what happened. Please share more details with us at https://bit.ly/37hBUr4 so we can make things right.
staff neglected orders to film videos and refused to prepare ingredients
Business reply on Google
Justin, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.
Staff were unprofessional and served frozen açaí bowls.
Business reply on Google
Lauren. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.
staff were unprofessional and inattentive to customers
Business reply on Google
Tristen, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.
Employee handled food after touching their nose without washing hands.
Business reply on Google
Nolan. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
Smoothies contain excessive amounts of added sugar
Business reply on Google
Don. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
The smoothies and food had poor taste and quality.
Business reply on Google
Sara, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact/ and provide more details so we can make this right.
Employees were rude to a delivery driver regarding store hours.
Business reply on Google
aleigh, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact/ and provide more details so we can make this right.
Foreign object found in smoothie causing physical irritation
Business reply on Google
Eli, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact/ and provide more details so we can make this right.
Business closed kitchen early despite posted operating hours
Business reply on Google
Erin, I am so sorry to hear about your experience. We serve our FULL menu for all of our open hours of operation, so there is no reason you should have been refused service for food. Clearly that was not the case for you tonight. We will be looking into this incident and taking corrective action. Our sincere apologies for failing to meet your expectations as well as our own. I hope you’ll give us another try to make it right.
The smoothies contain excessive added sugar and poor ingredient quality.
Business reply on Google
Samantha, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Staff member was rude and refused to replace a mixed order.
Business reply on Google
Ugly, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Rude staff, watered down smoothies, and high prices.
Business reply on Google
Kaysie, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Long wait times and poor staff communication resulted in spilled drinks.
Business reply on Google
Shaun, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Long wait times and failure to process refunds for online orders.
Business reply on Google
Danielle, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Employee failed to wear a mask or gloves while preparing food.
Business reply on Google
Tej, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact and provide more details so we can make this right.
Long wait time with no food provided or refund issued
Business reply on Google
optic, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact in order for us to get better and to make this right for you.
Incorrect food order, poor staff behavior, and misleading nutritional information.