Tropical Smoothie Cafe
🍽️ Restaurants · South Portland
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Lack of soap in restroom prevents staff from washing hands properly.
Business reply on Google
Hi Kevin, thank you for visiting. We're sorry to hear about your experience and the issue with the soap in the men's room. We take cleanliness seriously and will address this with our team to ensure it doesn't happen again. Please feel free to share more details with us at https://bit.ly/37hBUr4 so we can make it right.
employee added an unauthorized tip to the customer's credit card charge
Business reply on Google
Hi Shay J, thank you for visiting. We're truly sorry to hear about your experience at our drive-thru. It's important to us that all transactions are handled with integrity, and we're glad you spoke with our manager. Please feel free to share more details with us at https://bit.ly/37hBUr4 so we can address this further. We hope to make things right and welcome you back in the future.
Staff failed to communicate order completion and mislabeled items.
Business reply on Google
Hi Zindaory, thank you for visiting. I'm sorry to hear about your recent experience with us. We strive for better service and your feedback is invaluable in helping us improve. Please share more details at https://bit.ly/37hBUr4 so we can address this directly. We hope to make your next visit a more enjoyable one.
Incorrect food order provided and unhelpful staff response regarding resolution.
Business reply on Google
Hi Emily, thank you for sharing your experience with us. I'm really sorry to hear about the mix-up with your order and the service you received. We definitely want to make things right and ensure this doesn't happen again. Please share more details with us at this link: https://bit.ly/37hBUr4. Wishing you sunny days ahead!
Staff member was rude, shorted change, and made incorrect smoothie order.
Business reply on Google
We apologize that your experience at Tropical Smoothie Cafe didn't meet your expectations. Your satisfaction is important to us, and your feedback helps us work to provide consistent quality. By visiting https://www.tropicalsmoothiecafe.com/contact/ and sharing your contact details, we can thoroughly investigate your feedback and make things right!
staff ignored order and manager acted aggressively toward customer
Business reply on Google
Triniti, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go https://bit.ly/37hBUr4 and provide more details so we can make this right.
Employee was rude and screamed at customer over a drink error
Business reply on Google
Elizabeth. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.
Staff failed to follow health protocols and hygiene standards during food preparation.
Business reply on Google
James, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.
repeated incorrect ingredients and undercooked food in orders
Business reply on Google
Goldie, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.
Vegetarian order contained chicken and was missing multiple ingredients
Business reply on Google
Sara, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go https://bit.ly/37hBUr4 and provide more details so we can make this right.
failed to process refund and staff did not use gloves
Business reply on Google
Jerimiah. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.
frequent unavailability of advertised menu items
Business reply on Google
Kim, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.
Foreign object and mold found in sandwich
Business reply on Google
Heather, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go https://bit.ly/37hBUr4 and provide more details so we can make this right.
The smoothies have tasted poor during the last two visits.
Business reply on Google
Deb, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact/ and provide more details so we can make this right.
Lobby closed for pickup orders without adequate signage
Business reply on Google
Brian, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Rude staff, poor food quality, and inaccurate business hours.
Business reply on Google
Nick, I am sorry to hear you had a bad experience. This is not the experience we strive for, and when we don’t achieve that goal, we want to make it right. If you could go to TropicalSmoothieCafe.com/contact and tell us more, we would love to be able to make it right for you.
App curbside feature is unavailable and smoothies lack sufficient fruit flavor.
Business reply on Google
Rick, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Long wait times and inaccurate order fulfillment by staff
frequent order inaccuracies and missing items in food orders
Long wait times and poor quality of the smoothie provided.