Tropical Smoothie Cafe
🍽️ Restaurants · Warwick
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to assist with a promotional offer and was rude.
Business reply on Google
We’re truly sorry to hear this, Kathleen, and appreciate you letting us know. Could you share a few more details so we can make sure the right team addresses this? Please send us a DM or email us at heretohelp@tropicalsmoothiecafe.com, and one of our team members will follow up.
The business refused to honor the advertised happy hour discount.
Business reply on Google
We’re truly sorry to hear this, Frank, and appreciate you letting us know. Could you share a few more details so we can make sure the right team addresses this? Please send us a DM or email us at heretohelp@tropicalsmoothiecafe.com, and one of our team members will follow up.
poor staff training and lack of facility maintenance
Business reply on Google
Thanks for sharing your thoughts with us, Riley. We want our cafes to offer a welcoming atmosphere, consistent service, and a positive experience for both guests and team members. If you’re open to providing more details, we’d love to learn more so we can continue looking into this. You can connect with us anytime at heretohelp@tropicalsmoothiecafe.com.
Staff refused to provide a refund for an incorrectly placed order.
Business reply on Google
Thank you for sharing your experience, Jenny. We appreciate your feedback and will review this situation to ensure better communication and customer care moving forward. If you’d like to discuss this further, please reach out to us at heretohelp@tropicalsmoothiecafe.com.
frequent order inaccuracies and failure to follow dietary substitution requests
Business reply on Google
Hi Sophie, thank you for visiting. We're sorry to hear about the issues with your orders and understand the importance of getting them right, especially with dietary restrictions. Your feedback is invaluable, and we’re committed to improving our service. Please feel free to share more details at https://bit.ly/37hBUr4 so we can address this directly. Looking forward to making your next visit a smooth one!
The smoothies contain excessive ice chunks instead of being smooth.
Manager was rude and refused to resolve an admitted error.
Business reply on Google
Hatem. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.
The restaurant failed to deliver part of the order.
Business reply on Google
A, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at https://bit.ly/37hBUr4 in order for us to get better and to make this right for you.
App promotion failed and promised refund was never issued
Business reply on Google
James. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to https://bit.ly/37hBUr4 and telling us more about your experience.
Incorrect order and long wait time with poor staff service
Staff ignored the customer and provided rude service.