Tropical Smoothie Cafe
🍽️ Restaurants · Washington
total experiences
replied on google
Most reported issues
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Experiences
The employees at the Dakota Crossing location provide poor service.
Business reply on Google
Hello, Thank you for sharing your feedback about the Dakota Crossing location. We’re sorry to hear that your experience did not meet your expectations and understand how disappointing that can be. Your feedback is important to us, and we’re always looking for ways to improve. Please contact heretohelp@tropicalsmoothiecafe.com with any additional details so we can review this further.
The order was missing paid ingredients and contained incorrect items.
Business reply on Google
Hi Lady T, thank you for visiting. I'm sorry to hear about your recent experience with your Açaí bowl order. We strive to get every order right, and it's disappointing to know we missed the mark. Please share more details with us at https://bit.ly/37hBUr4 so we can address this for you. Looking forward to making things right on your next visit.
Employee displayed a rude attitude while taking orders.
Business reply on Google
Hi Edith, thank you for visiting. I'm sorry to hear about your experience with our service. We strive to provide a welcoming atmosphere and it seems we missed the mark. Please share more details with us at https://bit.ly/37hBUr4 so we can address this. Looking forward to making your next visit a better one.
staff failed to acknowledge the customer upon entry
Business reply on Google
We hate that we let you down. We're committed to exceeding expectations, so your feedback is taken seriously. Let's turn this setback into an opportunity for improvement please reach out to us https://www.tropicalsmoothiecafe.com/contact/ so we can make things right for you.
The staff exhibits unprofessional behavior and negative energy.
Business reply on Google
Samantha, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
frequent order errors, long wait times, and missing items
Business reply on Google
Gabriel. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
Mobile order was ignored while walk-in customers received service first.
Business reply on Google
Kyla, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact/ and provide more details so we can make this right.
The store had a repulsive smell requiring immediate deep cleaning.
Business reply on Google
Father, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
The salad served contained spoiled lettuce on multiple occasions.
Business reply on Google
Chaira, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact/ and provide more details so we can make this right.
The smoothie lacked the requested ginger and contained excessive syrup.
Business reply on Google
Lenacooks, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Long wait time and refusal of refund for unreceived drink
Business reply on Google
Kiara, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Incomplete order delivered missing food items and straws.
Business reply on Google
Rachael, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Long wait time despite online order being marked as ready
Business reply on Google
Cheryl. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
Staff refuse to remake poor quality smoothies and orders are delayed
Business reply on Google
Kavon, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
staff refused to replace a smoothie made with incorrect ingredients
Business reply on Google
Priyanna. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.
Manager displayed unprofessional behavior and rude attitude toward customers.
Business reply on Google
Daziah, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Order left out for thirty minutes with no refund or remake
Business reply on Google
Ms, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing. Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.
Customer experienced a twenty minute wait for an online smoothie order.
Business reply on Google
Baely. we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations. Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact and telling us more about your experience.
staff failed to wear masks properly while preparing drinks
Business reply on Google
Ann, we are very disappointed to see we did not meet your expectations or, quite frankly, our own. It is our desire that each guest has a 5 star experience with us and when they don't, we want to see how we can improve and make things right; with that in mind, can you go www.tropicalsmoothiecafe.com/contact and provide more details so we can make this right.