π Retail & Products Β· Boston
total experiences
replied on google
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Staff members are unhelpful and lack professional engagement with customers.
Business reply on Google
Hi Mike. Sorry we raced through the motions, we all have days like that sometimes. We do our best to make an opening and warm environment for all since we opened our doors 76 years ago. Maybe weβll see you again
Staff members were extremely rude during the visit.
Business reply on Google
Hi Mark, sorry for any troubles you may have had in our shop. We have been in our busy season with some new employees and every day is a new day. Hope you can try us again in the future.
keys failed to work and staff provided poor customer service
Business reply on Google
Hi Premium. Weβre sorry we couldnβt get a working copy of your keys. Sometimes if itβs off a millimeter it may not work, we copy many keys everyday, looks like we let you down with these cuts. For full refund we do require the receipt. Iβm sorry that the delivery was unpleasant. We did offer a one time exception and gave you a full refund. We hope you can give us a chance in the future.
Staff members were rude and the manager hung up the phone.
Limited product selection and unhelpful staff with poor attitudes.
The cashier consistently exhibits rude behavior toward customers.
Staff member was rude and made offensive personal comments to customer.
customer received defective and overpriced merchandise with restrictive return policies
The store sells low-quality products at high prices.
The store staff are disengaged and appear unconcerned with their jobs.
Employee displayed rude and arrogant behavior toward the customer.
Products break prematurely and staff are unhelpful.
Cashier was rude and unprofessional regarding the customer's cough.
Employee was rude and dismissive regarding a missing product component.
Employee used derogatory language toward a customer.
Staff failed to explain the store refund policy to the customer.
The duplicate keys provided by the store failed to function.
Staff lost customer key and provided poor service
The store charges a fee for cutting wood products.
staff members ignore customers to engage in personal conversation