Economy True Value Hardware + Homeware

πŸ›’ Retail & Products Β· Boston

20

total experiences

15%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

WorstStaff BehaviorFrom Google Reviews
Dec 1, 2025

Staff members are unhelpful and lack professional engagement with customers.

Business reply on Google

Hi Mike. Sorry we raced through the motions, we all have days like that sometimes. We do our best to make an opening and warm environment for all since we opened our doors 76 years ago. Maybe we’ll see you again

WorstStaff BehaviorFrom Google Reviews
Sep 2, 2024

Staff members were extremely rude during the visit.

Business reply on Google

Hi Mark, sorry for any troubles you may have had in our shop. We have been in our busy season with some new employees and every day is a new day. Hope you can try us again in the future.

WorstCustomer ServiceFrom Google Reviews
Aug 24, 2024

keys failed to work and staff provided poor customer service

Business reply on Google

Hi Premium. We’re sorry we couldn’t get a working copy of your keys. Sometimes if it’s off a millimeter it may not work, we copy many keys everyday, looks like we let you down with these cuts. For full refund we do require the receipt. I’m sorry that the delivery was unpleasant. We did offer a one time exception and gave you a full refund. We hope you can give us a chance in the future.

WorstStaff BehaviorFrom Google Reviews
Sep 2, 2023

Staff members were rude and the manager hung up the phone.

WorstStaff BehaviorFrom Google Reviews
May 26, 2023

Limited product selection and unhelpful staff with poor attitudes.

WorstStaff BehaviorFrom Google Reviews
May 22, 2023

The cashier consistently exhibits rude behavior toward customers.

WorstStaff BehaviorFrom Google Reviews
Apr 28, 2023

Staff member was rude and made offensive personal comments to customer.

WorstProduct / Service QualityFrom Google Reviews
Aug 26, 2022

customer received defective and overpriced merchandise with restrictive return policies

WorstProduct / Service QualityFrom Google Reviews
Aug 8, 2022

The store sells low-quality products at high prices.

WorstStaff BehaviorFrom Google Reviews
May 12, 2022

The store staff are disengaged and appear unconcerned with their jobs.

WorstStaff BehaviorFrom Google Reviews
Apr 3, 2022

Employee displayed rude and arrogant behavior toward the customer.

WorstProduct / Service QualityFrom Google Reviews
Apr 1, 2022

Products break prematurely and staff are unhelpful.

WorstStaff BehaviorFrom Google Reviews
Dec 1, 2021

Cashier was rude and unprofessional regarding the customer's cough.

WorstStaff BehaviorFrom Google Reviews
May 19, 2021

Employee was rude and dismissive regarding a missing product component.

WorstStaff BehaviorFrom Google Reviews
Aug 6, 2020

Employee used derogatory language toward a customer.

WorstStaff BehaviorFrom Google Reviews
Apr 5, 2018

Staff failed to explain the store refund policy to the customer.

WorstProduct / Service QualityFrom Google Reviews
Feb 25, 2018

The duplicate keys provided by the store failed to function.

WorstCustomer ServiceFrom Google Reviews
Jan 25, 2018

Staff lost customer key and provided poor service

WorstCustomer ServiceFrom Google Reviews
Aug 6, 2017

The store charges a fee for cutting wood products.

WorstStaff BehaviorFrom Google Reviews
Jun 27, 2016

staff members ignore customers to engage in personal conversation