Truist

Business reply on Google

Dear Annie Schreiner, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered while trying to cash your check at our branch. We strive to provide excellent service to all our customers, and it's clear we fell short in this instance. Our goal is to ensure that our processes are clear and efficient, and that our staff is well-equipped to assist with all transactions. If you're open to it, we would like the opportunity to look further into this. Can you please contact us privately via one of our Social Media channels: Facebook at facebook.com/Truist DM on X @Truist x.com/Truist Instagram @Truist at instagram.com/Truist Sincerely, Truist Social Care Team

Business reply on Google

Dear Farrukh Zubair, Thank you for taking the time to share your feedback with us. We sincerely apologize for your recent experience at our Bristol Branch. It is our priority to ensure that all our customers receive the highest level of service, and it is clear we fell short in this instance. Your comments regarding the professionalism and competence of our staff are concerning, and we are committed to addressing these issues promptly. We value your input as it helps us improve our services and better serve our customers in the future. If you have any further concerns or need assistance, please feel free to contact us privately via one of our Social Media channels: Facebook at facebook.com/Truist DM on X @Truist x.com/Truist Instagram @Truist at instagram.com/Truist Sincerely, Truist Social Care Team