Truist
💳 Finance & Insurance · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Staff is unknowledgeable and customer service is slow
Business reply on Google
Hi Mark, Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered at our location. Your feedback is important, and we want to ensure we address your concerns. Please reach out to us privately with any additional details through our social media channels: - Facebook at facebook.com/Truist - DM on X @Truist x.com/Truist - Instagram @Truist at instagram.com/Truist When messaging, please provide your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. We appreciate your input and hope to resolve this matter to your satisfaction. Sincerely, Truist Social Care Team
Branch manager was rude and nasty during an unsolicited call.
Business reply on Google
Hi W, Thank you for sharing your experience with us. We’re truly sorry to hear about your interaction with the new branch manager and the impression it left on you. At Truist, we genuinely strive to provide respectful and courteous service to all our clients, and we regret that this was not your experience. We would like the opportunity to look further into this. If you're open to this, please send us an email at AskTruist@truist.com with additional details, your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. Thank you for sharing your feedback with us. We appreciate your willingness to help us improve. Sincerely, Truist Social Care Team
Banking service has become terrible again
Business reply on Google
Hi Stephen, We appreciate you taking the time to share your feedback with us. We're sorry to hear that your recent experiences have not met your expectations after a period of improvement. Your insights are valuable, and we want to ensure we address any concerns you may have. Please feel free to reach out to us privately with any additional feedback through any of our social media channels: - Facebook at facebook.com/Truist - DM on X @Truist x.com/Truist - Instagram @Truist at instagram.com/Truist When messaging, please provide your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. Thank you for sharing your experience with us. Sincerely, Truist Social Care Team
Extremely slow and short staffed service
Customer waited an hour despite online appointment, then denied service
Customer experienced rude and uneducated staff at the branch.
Bank refused to open an account for customer's son.
Bank staff unable to complete a wire transfer.
Excessive delay and ignored appointment time at the bank
Long wait times due to slow service and understaffing
Scheduled appointment not honored twice at this branch
Long wait times for simple transactions
Understaffed branch with unprofessional workers
Staff member created obstacles to prevent customer from getting cashier's check
Long wait times at drive-through for simple deposits
Excessive wait times due to understaffing
Long wait times and unhelpful customer service
Employee was slow, rude, and unhelpful during a simple transaction.
Long wait times at the bank for mortgage payments.
Manager refused to sign check without an appointment