Truist
💳 Finance & Insurance · Montgomery
total experiences
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Most reported issues
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Experiences
Bank teller was rude regarding check cashing fees
Business reply on Google
Hi Justin, Thank you for taking the time to share your feedback with us. We appreciate your input and understand your concern regarding the fee for cashing checks. Check cashing is a service provided by the bank and the related fee is meant to help manage costs and risks associated with this process. We're sorry to hear about your experience with Aaron and any discomfort it may have caused. At Truist, we’re committed to treating everyone with respect. Any incidents that are reported to us are fully reviewed and investigated. Please feel free to reach out privately with any additional feedback through any of our social media channels: - Facebook at facebook.com/Truist - DM on X @Truist x.com/Truist - Instagram @Truist at instagram.com/Truist When messaging, please provide your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. Thank you for visiting our location. Sincerely, Truist Social Care Team
Bank staff refused to provide a requested business transaction receipt
Staff members exhibit poor attitude and lack patience with customers.
The business hours listed online do not match actual operating hours.
The bank charged excessive fees for cashing checks.
The bank allegedly engages in discriminatory business practices against African-American…
Bank staff displayed rude and unprofessional behavior toward customers.
Bank policy prevents third-party loan payments.
Bank refused to remove a hold on customer funds.