Truist
💳 Finance & Insurance · Richmond
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to cash check and acted disrespectfully over minor discrepancy
Business reply on Google
Hi Niko, Thank you for taking the time to share your experience with us. We're sorry to hear about the situation you encountered at our branch and the way it was handled. We understand your frustration and apologize for any inconvenience this may have caused. At Truist, we strive to provide respectful and efficient service to all our clients, and it's clear we fell short in this instance. We appreciate your feedback and would like to address your concerns further. Please reach out to us privately through any of our social media channels: - Facebook at facebook.com/Truist - DM on X @Truist x.com/Truist - Instagram @Truist at instagram.com/Truist When messaging, please provide your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. Thank you for sharing your experience with us. Sincerely, Truist Social Care Team
Bank denied loan application due to insufficient credit history
The bank teller provided unfriendly and dismissive customer service.
Long wait times and unprofessional behavior from bank staff.
Staff denied entry to the bank building without providing a reason.
ATM failed to process cash deposit during transaction
Online banking website has been unavailable for over two days.
Bank refused to reimburse customer for incorrect excess fees
Building security personnel are not adequately trained.
customer service representatives repeatedly hung up on the caller
Bank refused to waive an NSF fee for a small discrepancy