U.S. Bank Branch
💳 Finance & Insurance · Billings
total experiences
replied on google
Most reported issues
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Experiences
customer service failed to resolve issues after multiple attempts
Business reply on Google
Thank you for taking a moment to share your experience with us, Sophia. We understand that you are not happy with the service you received, and we never want a customer to feel this way. Please send an email to askusbank@usbank.com with your name, phone number, time zone, and reference #1601, so we can review this situation with you. Kindly, ^Ryan
Difficulty communicating with customer service representatives due to language barriers.
Branch has limited availability and staff are consistently rude
lack of signage indicating the business was closed
Business reply on Google
Thank you for sharing your honest feedback, Shay. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily closed this branch to disinfect and deep clean the site and expect the location to reopen shortly. You can find a list of nearby locations using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. ^Heather
Staff requested social security number over public drive-thru intercom
Business reply on Google
Hello Kole, Thank you for reaching out about your experience. I definitely understand your concern with providing that information verbally in the drive-thru. We'd like to speak with you further about what happened. Please send us an email at askusbank@usbank.com with your phone number and reference number 6724. Once we receive your number, we'll give you a call within 2 business days. We hope to speak with you soon. ^Caitlin
Branch staff are unresponsive and repeatedly lose customer loan documentation.
Business reply on Google
Hello Jordan, Thank you for leaving us a review. It's very concerning that you've had so many difficulties with your loan. We'd really like to speak with you about this, and to help in whatever way we can. Please send us an email at askusbank@usbank.com with your phone number and reference umber 6369. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you again soon.^Caitlin
bank branch made multiple errors with customer deposit transactions
Business reply on Google
Good morning, Thank you so much for reaching out and bringing this situation to our attention. You should always be able to trust your branch to successfully complete your transactions and I'm sorry that this hasn't been your experience in this case. We'd really like to look into this situation and discuss it with you. Please send us an email at askusbank@usbank.com with your phone number and your reference number 1133, and we'll give you a call. Our current time for a call is 24-48 business hours, but we'll give you a call as soon as we can once we receive your number. We hope to hear from you soon. ^Caitlin
High bank fees disproportionately affect low-income customers.