U.S. Bank Branch

Business reply on Google

We are sorry to see that you are unsatisfied with your recent experience with us, Kelly. We thank you for taking a moment to share your review. If further assistance is needed, please reach out to our Customer Service team at 800.872.2657. Bankers are available anytime, and will be happy to help. ^Ryan

Business reply on Google

Hello Scott, I understand why you are frustrated with our policy. We appreciate the time you have taken to share your feedback on this matter. Please know that we use feedback when updates and changes are being considered. I hope you have a great rest of the week. ^Kim

Business reply on Google

Hello Tay, I agree that 20 minutes is too long to wait in line for help. We would like to talk with you further about your visit and be sure that your concerns are fully addressed. Please email your phone number and reference #3694 to us at askusbank@usbank.com and we'll call you in 24-48 business hours. Thank you for taking the time to review your recent visit. ^Kim

Business reply on Google

I’m sorry to hear about your wait time inside of the branch, Caitlin. I understand how timeliness is important when you step inside of the branch. We are here to help. If you would like to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Our email address is Askusbank@usbank.com. Please also include reference number 3118. We look forward to speaking with you. Thank you. ^Chrishawna