U.S. Bank Branch
💳 Finance & Insurance · Cincinnati
total experiences
replied on google
Most reported issues
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Experiences
Poor customer service and long wait times at the branch.
Business reply on Google
Thank you for sharing your recent interaction with us, Malisha. It’s never our intention to take up more time than necessary to complete your banking tasks. We apologize your wait time was less than desirable. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa
The branch experiences chronic understaffing and excessively long wait times.
Business reply on Google
Thanks for sharing your experience at this location Tiffani. We appreciate your 19 years of business and look forward to the years to come. We understand time is precious and it is not our intention to take up more time than necessary. If you’d like to discuss your experience in more detail, please send us an email to askusbank@usbank.com detailing the experience, including your phone number and reference number 6897. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
Excessive wait time at the bank drive-thru
Business reply on Google
Hello, I understand how timeliness is important when visiting the branch. We are here to help. If you would like to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Our email address is Askusbank@usbank.com. Please also include reference number 3306. We look forward to speaking with you. Thank you. ^Chrishawna
Long wait times due to staff multitasking with phone and drive-thru.
Business reply on Google
Good morning, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary. We'd like to hear more. Please send us an email to askusbank@usbank.com detailing the experience, including your phone number and reference number 2503. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
Bank failed to process deposit and lost transaction paperwork
Bank staff failed to follow up on promised financing match.
Bank charged overdraft fees and processed transactions on a closed account.