U.S. Bank Branch
💳 Finance & Insurance · Fargo
total experiences
replied on google
Most reported issues
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Experiences
Bank closed account and withheld funds without providing a reason
Business reply on Google
Thank you for taking a moment to share your experience with us, Kathryn. We understand that you are dealing with an account closure and that it has caused hardship for your family. We never want a customer to feel this way and we’re happy to review this situation with you to see how we can help. Please send us an email to askusbank@usbank.com with any additional details about the matter as well as your phone number, time zone and reference number 68643, and we will call you directly to assist. We look forward to hearing from you. All the best, ^Tevin
Bank closed all customer accounts without providing a reason.
Bank holds payroll check funds for four business days
Business reply on Google
Thank you for taking a moment to reach out to us, Jamie. We never want to see a customer go, but we appreciate you letting us know the reason for your decision. Direct Deposits are made available on the date indicated on the direct deposit instructions. If you have questions about this process and would like to discuss the matter further, please reach out to our customer service team at 800.872.2657. Bankers are available anytime and will be happy to assist. Kindly, ^Ryan
Bank failed to prevent fraudulent overdrafts causing significant financial loss
Business reply on Google
Hi there, Kirk. Thank you for taking a moment of your day to leave us a review. The experience you have described is not one we wish any of our customers to have and welcome the chance to speak with you further. Please send us a email with your name, phone number and reference #50605 to askusbank@usbank.com. Once we receive your contact information an ambassador will be in touch with you directly. If immediate assistance is needed with your existing fraud claim, please give our Fraud and Disputes Intake team a call at 877-595-6256. We look forward to your response. Kind regards, ^Kortnee
Drive-through layout causes vehicle damage due to poorly visible bollards.
Business reply on Google
Thank you for taking a moment to share your feedback with us, Isaac. We will share this with our branch in hopes to improve the visibility of the bollards. If you'd like to discuss this experience further, feel free to send an email to askusbank@usbank.com and reference #12538 and a Social Media Ambassador will reach out to you. Take care! ^Ryan
staff refused to open an account despite no other customers present
Business reply on Google
Thank you for sharing this feedback about the branch, Jason. If you'd like to discuss this experience further, feel free to send an email to askusbank@usbank.com and reference #3061 and a Social Media Ambassador will follow up with you. Take care! ^Ryan
Bank teller deposited funds into the incorrect account causing account lock.
Limited lobby access and inconvenient operating hours for customers.
Business reply on Google
Hello Crystal, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa
The bank requires appointments for in-person service.
Business reply on Google
I'm sorry to hear that you weren't able to get assistance during your visit. This location does currently require appointments for lobby visits, but drive-thru visits don't require an appointment. All hours and availability is listed on our website at usbank.com/locations That site can also be used to set up an appointment with any of our locations. I hope this helps. ^Caitlin
Bank charged a fee for cashing a check for non-customers.
Business reply on Google
I understand why this fee has been frustrating for you, Scott. To avoid this fee you would need to deposit the check into a U.S. Bank account or into your external account. We use feedback when considering updates to banking policies and procedures, so we appreciate the time you've taken to let us know this fee is upsetting to you. ^Kim
Long wait times and lack of staff acknowledgment at drive-up
Business reply on Google
Thank you for bringing your experience to our attention, Carrie. We don't want anyone to feel ignored. If you would like to discuss this further, please send your phone number to our email at askusbank@usbank.com. We will be happy to call you within 24-48 business hours to address the concern. We look forward to speaking with you, I hope you have a better day. ^Larisa
staff repeatedly made errors processing weekend drive-through cash deposits
Business reply on Google
Oh no... This is definitely concerning to us, Trista. We would like to be sure this matter is addressed with the branch manager as these mistakes shouldn't be happening. If you would like to help us get this issue addressed, please send an email with your phone number to askusbank@usbank.com. We will call you back within 24-48 business hours to get all of the details and ensure your concerns get reported. Thank you for taking the time to send us a review. ^Kim
inconsistent information from staff and issues with account fund holds
Business reply on Google
Hello, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
Bank staff mishandles coin deposits and causes long wait times.
Long wait times and poor branch cleanliness at the bank.