U.S. Bank Branch

Business reply on Google

Thank you for taking the time to share your feedback, Juan. We're are aware of an issue from last night that was impacting multiple applications. We're glad to see the ATM was able to take your transaction and hope you have a great day. ^Larisa

Business reply on Google

Thank you for taking a moment to share your experience with us, Jane. We’re happy to review this with you to see how we can help. Please send us an email to askusbank@usbank.com with your phone number and reference number 49187, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

Business reply on Google

We understand that a long wait can cause a serious impact on your day, Randy. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ray

Business reply on Google

Hello, Sarah. Thanks for taking the time to leave a review. We are sorry to hear we're losing your business. If you'd like to share additional details about the experience, please send us an email to askusbank@usbank.com. In the email include your phone number and reference # 38236. An ambassador will reach out directly. All the best. ^Heather

Business reply on Google

We’re committed to maintaining a welcoming and diverse environment in all our locations and don’t tolerate discrimination of any kind, George. We’re troubled by your comments and would like to learn more to ensure your concerns are properly addressed. If you would like to discuss your experience further, please send us an email with your phone number to askusbank@usbank.com, including reference number 37842. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa

Business reply on Google

Thank you for taking the time to share your feedback, Obie. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

Business reply on Google

We're sorry to hear about your experience at the branch, Jazzn. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #5568 to us at askusbank@usbank.com and we'll call you within 48 business hours. Once we have your phone number an Ambassador will be glad to assist with this matter. We look forward to hearing from you. Thank you, ^Kortnee

Business reply on Google

Good morning. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing askusbank@usbank.com. Please include your contact information, reference number 4394 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

Business reply on Google

Hello Adrienne. We thank you for taking a moment to bring this to our attention. We would like to speak with you about the experience and offer our assistance. Please send us an email to askusbank@usbank.com with your phone number and reference number 7746, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

Business reply on Google

Hello Cam, we appreciate your loyalty and apologize that we've disappointed you. No one should feel this way, as we strive to provide excellent service and you were not a receiver of that this time. We'd like to help in any way we can. Please send us an email with your phone number to askusbank@usbank.com, including reference #1277. One of us will call you within 24-48 business hours or sooner. Thank you and we look forward to hearing from you. ^Larisa

Business reply on Google

Hello, I definitely understand your concern with that question. We'd really like to talk about this further. Please send us an email with more details about your experience, and your phone number, and we'll give you a call. Our email address is askusbank@usbank.com. We hope to hear from you again soon. ^Caitlin