U.S. Bank Branch

Business reply on Google

Thank you for taking a moment to share your experience with us, Dan. We understand the importance of receiving assistance at the time that it is needed. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at multiple ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We’re happy to review this with you if further assistance is required. Please send us an email to askusbank@usbank.com with more information and reference number 59499, and we will gladly assist in any way that we can. We look forward to hearing from you. Thank you. ^Ray

Business reply on Google

Thank you for sharing this feedback about your recent visit to our branch, Manish. We never want a customer to feel this way, and we appreciate you making us aware. If you'd like to discuss this experience further, feel free to send an email to askusbank@usbank.com with reference #58630 and a Social Media Ambassador will follow up with you. Take care! ^Ryan

Business reply on Google

Hello, Jacleen. Thanks for taking the time to leave a review. We ask that when you experience an issue with the ATM, please call our 24 Hour Customer Service at 800-872-2657. They will report the issue to our ATM Help Desk, to ensure a timely repair. If you'd like to discuss your expiereince with us further, please send us an email with your phone number, and we'll give you a call. Our email address is askusbank@usbank.com. Please also include your reference number: 36480. We look forward to hearing from you. ^mr

Business reply on Google

Thank you for taking a moment to share your experience with us, André. We can see how a situation such as this would be frustrating. We’re happy to review this with you to see how we can help. Please send us an email to askusbank@usbank.com with your phone number and reference number 30841, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

Business reply on Google

Hello, Bill. Thank you for sharing this feedback about your experience. If you'd like to discuss this experience further, feel free to send an email to askusbank@usbank.com with reference #27672 and a Social Media Ambassador will follow up with you. Take care! ^Tevin

Business reply on Google

Hello Dave, I am sorry to hear of your recent experience at the branch. We would like the chance to discuss your visit further and offer help in any way we can. If you would like us to call you, please send us an email with additional details of your visit, your phone number, and reference #3109 to askusbank@usbank.com. We will be glad to give you a call. All the best, ^Kim

Business reply on Google

Good morning, Carol. Thanks for taking the time to leave a review. I understand how frustrating it is when you receive large bills, even after asking or smaller ones. If you'd like to discuss your experience in more detail, please send us an email to askusbank@usbank.com detailing the experience, including your phone number and reference number 5530. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

Business reply on Google

We are so sorry to hear this was your experience with your local branch, Rosette. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to askusbank@usbank.com, including reference number 3316. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

Business reply on Google

We’re very concerned with what you have mentioned in your review, Stephanie. We certainly would like to speak with you to discuss your experience further and help in any way we can. Please send us an email with your phone number to askusbank@usbank.com, including reference number 3045. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

Business reply on Google

Hello R Jain, I appreciate you bringing this interaction to our attention. It does sound frustrating, and I can see how making phone calls to customer service would take up more time than you’d prefer. We’d like to hear more about your visit and make sure that your concerns are addressed, so that we can hopefully avoid this in the future. Please send an email to askusbank@usbank.com with your phone number and reference number #3264, and we’ll give you a call within one business day. Thank you. ^Jessica

Business reply on Google

Thanks for sharing your experience Marty. We're sorry you haven't been able to get clear information. We'd like to hear more. Please send us an email to askusbank@usbank.com detailing the experience you had. In your email, please include your phone number and reference number 2904. We look forward to hearing from you. ^Heather

Business reply on Google

Thank you for reviewing our White Eagle Branch, Lauren. We are sorry to see that this was your experience when visiting. We would like to have this reviewed by the manager, and have you speak with them further about this visit. Please email us at askusbank@usbank.com with your phone number and we will be happy to give you a call within the next 24 business hours. Please include reference number 1333 in the subject line. We look forward to hearing from you. ^Ryan

Business reply on Google

Hello, Steve. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team