U.S. Bank Branch
💳 Finance & Insurance · Omaha
total experiences
replied on google
Most reported issues
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Experiences
unprofessional behavior from a specific bank employee
Mandatory appointments required for opening a bank account
Business reply on Google
Thank you for taking a moment to share your experience with us, Jackeline. We understand that you are not happy with the service that you received from us when trying to open a new account. We never want a customer to feel this way and we’re happy to review this with you to see how we can help. Please send us an email to askusbank@usbank.com with any additional details about the matter as well as your phone number, time zone and reference number 58778, and we will call you directly to assist. We look forward to hearing from you. All the best. ^Ryan
Staff member displayed an unprofessional and rude attitude.
Business reply on Google
We're concerned to hear this has been your experience, Deb. If you would like to discuss your experience further, please send us an email with your phone number to askusbank@usbank.com, including reference number 55770. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Long wait times due to closure of nearby branch locations.
Business reply on Google
Thank you for taking the time to leave us a review, Janel. We understand that closing a branch is a disruption, but we are dedicated to helping our customers and employees during this transition. Customers’ banking preferences and behaviors are changing, influencing how and where we operate. As a result, we are consolidating some of our physical locations. Customers can manage their accounts any time through online banking at usbank.com, the U.S. Bank mobile banking app, our Customer Service at 800.872.2657, and at the ATM. If you’re looking for a branch, a full list of U.S. Bank branches, and ATMs, can be found at usbank.com/locations. All the best. ^mr
Staff member was rude and refused to process a check.
Business reply on Google
Thank you for taking a moment to share your experience with us, Evie. We’re happy to review this with you to see how we can help. Please send us an email to askusbank@usbank.com with your phone number and reference number 2187, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray