U.S. Bank Branch

Business reply on Google

Hello Soph, thank you for taking the time to share your feedback about the ATM at your local branch. We appreciate this information and use it when changes and updates are being considered. We wish you the best, ^Kim

Business reply on Google

Hello there, Naeem. Thank you for taking a moment to leave us a review. We understand you are receiving mail at your business and would like the mail to be discontinued. We recommend completing our privacy form located here: https://www.usbank.com/about-us-bank/privacy.html, or you may send any unwanted mail back as "Return to Sender". To speak with a representative regarding your concerns, please contact our 24-Hour Customer Service team at 800-872-2657. Best regards, ^Kortnee

Business reply on Google

Hello, we are concerned to hear of your experience during a recent branch visit with your friend. We would like the chance to hear more about your friends visit to the branch and offer our help in any way we can. If you would like us to reach out to them, please send us an email to askusbank@usbank.com and include their name, phone number, and reference number 39260. We look forward to speaking with you. Kind regards, ^Kim

Business reply on Google

Hello there, Lynette. Thank you for taking the time to provide your feedback regarding your recent visit to the local branch. We never want our customers to ensure a longer than usual wait and hope you were able to get the assistance you were needing. We take customer feedback seriously and hope to see your experience improved in the near future. Sincerely, ^Kortnee

Business reply on Google

Thank you for taking the time to leave us a review, Jessica. It is concerning to learn that this was your experience when visiting our branch. If you'd like to discuss this matter further, please email us at askusbank@usbank.com and include your reference number: 20946. All the best. ^mr

Business reply on Google

I'm so sorry you didn't get the help you needed when you visited the branch. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #8435 to us at askusbank@usbank.com and we'll call you within 2 business days. All the best, ^Kim

Business reply on Google

I appreciate you taking the time to let us know about your experiences during your visits to our Palm Geary location, Roger. I’m sorry those visits left you feeling like we don’t care. I promise you we do. I am disappointed to hear we couldn’t get your business. I understand how important it is to be able to rely on your bank to complete basic banking transactions. One of our Social Media Ambassadors can reach out to you to address your concerns and help you file a complaint regarding your interactions. This will ensure the branch manager, at this location, will receive your feedback, so they can coach their staff appropriately. Please email us at askusbank@usbank.com with your phone number. Please also include your reference number: 3158. One of us will be happy to give you a call by the end of the next business day. All the best. ^Michael

Business reply on Google

Hello Sze, it sounds like you have had a bad experience at the branch. I'm sorry you feel that the bankers were unhelpful and dishonest. Would you like to talk with us about what happened? If so, please email your phone number to us at askusbank@usbank.com and we'll call you in 24-48 business hours. We hope for the chance to speak with you further regarding your concerns. Thank you for your time. ^Kim