U.S. Bank Branch
💳 Finance & Insurance · St. Louis
total experiences
replied on google
Most reported issues
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Experiences
staff members were disrespectful to the customer
Business reply on Google
Thank you for taking a moment to share your experience with our branch, Mohammed. We understand that your experience at the branch did not meet expectations. Thank you for bringing this to our attention. We appreciate your feedback and value the opportunity to learn from it as we work to improve our service. We would like to look into this experience further. Please send any additional details to us via email at askusbank@usbank.com, along with reference # 69514. A Social Media Ambassador will follow up with you directly. All the best, ^Nathan
Assistant manager denied service and account access based on personal bias.
Business reply on Google
Thank you for taking a moment to share your experience with our Southwest Avenue branch, Yahoseph. We understand it has been less than favorable and certainly don't want our customers to feel this way. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email to askusbank@usbank.com with your phone number and reference number 65274, and we will call you directly to assist. We look forward to hearing from you. All the best, ^Nathan
Assistant manager refused service and provided contradictory information regarding…
staff members were unhelpful and inattentive to customer needs
Business reply on Google
Thank you for taking a moment to share your experience with us, David. We’re happy to review this with you to see how we can help. Please send us an email to askusbank@usbank.com with your phone number and reference number 39474, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray
staff ignored the customer and walked away without assistance
Business reply on Google
It is our goal to help our customers in a timely manner, Patty. I'm sorry we let you down. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. All the best. ^mr
Teller refused service based on discriminatory and false identity assumptions.
Business reply on Google
Hello, Christy. We’re committed to maintaining a welcoming and diverse environment in all our locations and don’t tolerate discrimination of any kind. We’re troubled by your comments and would like to learn more to ensure your concerns are properly addressed. Please send us an email with your phone number, more details, and we'll give you a call. Our email address is askusbank@usbank.com. Please also include your reference number: 18544. We look forward to hearing from you. ^mr
bank lacks coin counting machine and has long wait times
Excessive hold times and unprofessional phone handling at the branch.
Business reply on Google
We are sorry to see that you experienced a long wait time during your call. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan
Bank deposited funds into the wrong account and provides poor service.
Business reply on Google
Hello Jerry. We are sorry to see that this has been your experience. We would like to speak with you about the situation and offer our assistance. Please send us an email to askusbank@usbank.com with your phone number and reference number 3613, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan
Staff missed scheduled appointment and failed to provide timely assistance.
Business reply on Google
We’re sorry we’ve let you down in providing exceptional service, Cathryn. We wouldn’t want to lose you without a chance to make things right. If you'd like to discuss this concern further, please send us an email with your phone number to askusbank@usbank.com, including reference number 5249. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa
Excessive wait times and rude staff at the bank branch.
The branch employees provided rude and poor customer service.
Business reply on Google
Good morning, Margo. Thank you for taking the time to leave a review. I am sorry to hear you won't be visiting this location anymore. If you'd like to discuss your experiences in more detail, please send us an email to askusbank@usbank.com detailing the experience, including your phone number and reference number 4240. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
inability to reach staff or schedule appointments to close deceased account
Business reply on Google
Good morning, Carol. I apologize that you're having such trouble closing your late husbands account. We'd like to help. Please send us an email to askusbank@usbank.com. In the email, please include reference # 3942 and your contact information. We'll reach out within 2 business days. Hope to get the opportunity to assist. ^Heather
Bank staff refused entry and were rude to a long-term member.
Business reply on Google
We are so sorry your recent experience was less than desirable, Nicholas. Please know it is never our intention to disappoint you in any way. Customers can always schedule an appointment online at usbank.com/locations If you would like to discuss your experience further, please send us an email with your phone number to askusbank@usbank.com, including reference number 3050. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa
Staff were unprofessional and processed a withdrawal from the wrong account.
Business reply on Google
Good morning Andrew, thank you for bringing this to our attention. The experience you described is very concerning. We'd really like to speak with you about the situation so that we can look into this matter further. Please send us an email at askusbank@usbank.com with your phone number and reference number 1848. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris
long drive-thru wait times and rude customer service
Business reply on Google
We apologize for the extended delay in your visit, Vito. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to askusbank@usbank.com, including reference number 8496. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa
The bank manager is perceived as incompetent and lazy.
Business reply on Google
I’m really sorry to hear that you were treated poorly at our location, Joshua. We expect nothing but respect and courtesy for every customer that comes in. We would like to hear more about this interaction, as well as assist you with getting back into your online account. Please send an email to askusbank@usbank.com with your phone number and reference number #4712, and we’ll give you a call within one business day. Thank you for bringing this to our attention. ^Jessica
ATM captured check deposit and branch staff refused to assist
Business reply on Google
Thank you for taking the time to leave a review for our Southwest Avenue branch location, Britt. I understand why receiving conflicting information would be frustrating. Please let us know if you would like one of our Social Media Ambassadors to reach out to you to assist with your claim and file complaint regarding your experience with our branch and Customer Service Team. If you send us an email with your phone number, we'll give you a call. Our email address is askusbank@usbank.com. Please also include your reference number: 3159. Once we receive your phone number, we'll give you a call by the end of the next business day. We look forward to hearing from you. ^Michael