uBreakiFix - Phone and Computer Repair
📡 Internet & Cable · Columbus
total experiences
replied on google
Most reported issues
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Experiences
staff ignored customer for fifteen minutes without offering assistance
Business reply on Google
Hi Becky - we’re really sorry that things didn’t go as planned with your visit. We’re all about providing helpful service and it looks like we missed the mark here. We’ll share your review with our team as we’re keen to improve.
Customer was not informed of credit card surcharge before payment.
Business reply on Google
Hi Shawn, thank you for bringing this to our attention. We want to make it right. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can investigate this for you. Thanks!
Excessive wait times and inefficient service process for laptop repair.
Business reply on Google
Hi Tim, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Business refused to honor the warranty for a screen protector repair.
Business reply on Google
Hi Beth, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Store refused to honor the warranty for a screen protector replacement.
Business reply on Google
Hi Benjamin, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Staff member was rude and unprofessional during customer inquiry.
Business reply on Google
Hi Erica, thank you for bringing this to our attention. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can further investigate this issue for you.
Staff performed unauthorized service instead of the requested charging port replacement.
Business reply on Google
Hi patrick, we’re sorry we missed the mark here. Your experience is important to us and we’d appreciate the chance to make it better. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237. Thanks!
unauthorized diagnostic fees charged for an unsuccessful phone repair
Business reply on Google
Hi Samuel, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Staff behavior and high minimum repair costs for console stick drift.
Business reply on Google
Hi Jace, thank you for sharing your feedback with us. Our low price guarantee ensures that we always offer the best price to our customers. If you find another retailer with a lower repair price, just request the price match right at the register while checking in your device for repair. (The repair price must be a regularly published price. This offer does not apply to competitor's specials, coupons, or other discounts). If you have any further questions or issues, please don't hesitate to reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Staff provided inaccurate repair diagnosis and experienced long wait times.
Business reply on Google
Hi brayden - we’re really sorry that things didn’t go as planned with your visit. We’re all about providing helpful service and it looks like we missed the mark here. We’ll share your review with our team as we’re keen to improve.
Technician refused to perform warranty repair despite parts availability.
Business reply on Google
Hi Jackie, we sincerely apologize for the inconvenience you experienced. Our technicians strive to follow warranty guidelines to ensure proper service. We appreciate your feedback and will address this with our team. Please reach out to us directly at support@ubreakifix.com or 1 (877) 320-2237 so we can assist you further and find a solution. Thank you for your understanding.
Customer charged for warranty-covered repair without subsequent communication
Business reply on Google
Hi Abigail, we’re sorry we missed the mark here. Your experience is important to us and we’d appreciate the chance to make it better. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237. Thanks!
Store refused to provide a refund for a defective phone.
Business reply on Google
Hi Julia, thank you for bringing this to our attention. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can investigate this for you. Thanks!
Store refused to honor warranty for a phone display repair.
Business reply on Google
Hi Nick, we’re really sorry to hear about your experience. It’s important to us that every customer feels welcome and taken care of. We will look into this with our team.
Warranty repair denied due to alleged physical damage
Business reply on Google
Hello Moe, Thank you so much for sharing your experience with the Columbus store. We truly understand how frustrating it must have been for you to go in for a warranty repair and not receive the repair you were expecting. We sincerely apologize for any inconvenience this may have caused you. We completely acknowledge that if your device has physical damages, the warranty is unfortunately not valid. However, please know that this is not the kind of experience we strive to provide our valued customers. We genuinely want to assist you in any way we can. If you would like to speak with someone regarding this please give our team a call.
Employee refused service and falsely claimed phone damage
Business reply on Google
Hello Heather, thanks for taking the time to leave us a review at our Polaris location. We take our partnered repairs very seriously and our goal is to ensure every customer has an exceptional experience. We're sorry to hear that you had a negative one trying to get your device fixed under warranty. Regarding the aforementioned damage, should your phone under warranty show signs of physical/liquid damages, this voids your warranty through Google. We apologize for the inconvenience and lack of clarity you experienced in-store. If you need further assistance, please feel free to reach out.
Staff failed to clean phones and exhibited rude behavior.
Poor workmanship and dishonest staff regarding warranty and repair parts.
Store failed to order repair part and lost customer property previously.
Business reply on Google
We're very sorry to hear that your experience did not meet our expectation, and we would like to know what we can do to turn this around for you, so please contact our Customer Experience team at 1 (877) 320-2237, option 3, Monday - Saturday 10AM-10PM EST and Sunday 12PM-8PM EST.
Technician damaged screen protector and manager refused proper replacement.
Business reply on Google
We're very sorry to hear that your experience did not meet our expectation, and we would like to know what we can do to turn this around for you, so please contact our Customer Experience team at 1 (877) 320-2237, option 3, Monday - Saturday 10AM-10PM EST and Sunday 12PM-8PM EST.